Requisition 21075Location: Teterboro LC (0033)  Omaha , Nebraska 68144 , United States (US)Based at the Customer location in Omaha, the Relationship Manager is responsible for continually building and strengtheningFlightSafety International’s relationship wit

Client Relationship Manager

FlightSafety • 
Omaha, Nebraska, United States
Position Type: Permanent
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Job Description:
Requisition 21075
Location: Teterboro LC (0033)  Omaha , Nebraska 68144 , United States (US)


Based at the Customer location in Omaha, the Relationship Manager is responsible for continually building and strengthening
FlightSafety International’s relationship with each assigned Client/Customer. The goal


is to increase FlightSafety International’s revenues while encouraging and supporting


the Client’s Training Plan by performing the following duties.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential


to the successful and satisfactory performance of this job. Other duties may be


assigned.
 
Sales and Marketing/Training Activities:


  •  Establish and maintain professional environment consisting of high level of trust and


reliability between self, representing FlightSafety International, and


Client(s)/Customer(s).


  •  Act as single “point-of-contact” for specific Client(s)/Customer(s) providing


centralized service for all FlightSafety International training related issues. If


applicable, provide on-site account management services.


  •  Build and maintain rapport with all of client’s “key” employees.


  •  Establish self, representing FlightSafety International, as the primary source of


aviation training information, by assisting Client/Customer in scheduling and tracking


required/needed training.


  •  Recommend new FlightSafety International training programs, i.e. Flight Attendant


training Service Excellence Training, etc., based on research into Client/Customer’s


projected wants and needs.


  •  Develop rapport with each appropriate FlightSafety International Center’s Sales and


Marketing and Customer Support personnel in order to smoothly coordinate Client’s


Training Plan with available training schedule at the Center.


  • Knowledge of aviation terminology, Regulations, and course training requirements.


  • Ensure all contractual obligations are met, including FSI obtaining renewal for new


contract.


  • Interact with Sales or Marketing Director regarding status of Client/Customer’s Training


Plan and future expansion of FlightSafety International’s business regarding that plan.


  • Monitor progress of Client/Customer’s Training Plan, according to current contract


specifications, and identify potential issues/obstacles to reaching optimum achievement.


  • Research and provide suggestions/solutions to resolve those issues/obstacles, i.e.


missing recurrent training events.  Monitor, on a consistent, continuous basis, the Customer’s training schedule, adding or


deleting courses, as needed.


  • Coordinate with Center management to resolve customer dissatisfaction regarding


previous and/or current training.


  • Provide feedback regarding Client/Customer’s estimate of training effectiveness to


Sales or Marketing Director, based on interaction with Client/Customer’s employees


who have received FlightSafety International training.


  • Report status of relationship with each assigned Client/Customer, both through writing


and verbally, on an agreed upon, timely basis to the Sales or Marketing Director


  • Develop relationship with Client/Customer’s Accounting department. Objective: to


meet monthly to review current invoices and past due receivables and negotiate any


disputes.  Interact as liaison between Client/Customer’s Accounting department and FlightSafety


International’s Corporate Accounting representatives.


  • Understands and utilizes SAP to ensure all FSI invoices are correct and issued in a


timely manner.


  • Travel as required to implement sales and retention strategies.





QUALIFICATION REQUIREMENTS: 


  • Associate&39;s degree (A.A.) from a two-year college or technical school preferred,


or three (3) years&39; related experience and/or training; or equivalent combination


of education and experience; equivalency years experience substitution must be


in related field.


  • At least three (3) years’ avaiation experience in a related field, i.e. sales, marketing,


public relations, etc.


  • Fluency in English, through both verbal and written communications; able to


speak, understand, read and write


  • Excellent verbal and written communication skills


  • Able to work unsupervised, as needed


  • Excellent organizational skills


  • Ability to adapt to changing schedules and high-pressure situations


  • Ability to interact with various levels of management in a professional manner


  • General knowledge of the following software: MS Word, MS Excel, MS


PowerPoint and MS Outlook.


  • Database - SAP, SAP CRM, preferred


  • Other software programs may be required, as needed.


 


FlightSafety is an Equal Opportunity Employer/Vet/Disabled.




Nearest Major Market: Omaha


Nearest Secondary Market: Council Bluffs


Job Requirements:
Salary Range: -
Relocation:
Travel:
Job Ident #: 21075
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