Requisition 21075Location: Teterboro LC (0033)  Omaha , Nebraska 68144 , United States (US)Based at the Customer location in Omaha, the Relationship Manager is responsible for continually building and strengtheningFlightSafety International’s relationship wit

Client Relationship Manager

FlightSafety • 
Omaha, Nebraska, United States
Position Type: Permanent
Job Description:
Requisition 21075
Location: Teterboro LC (0033)  Omaha , Nebraska 68144 , United States (US)

Based at the Customer location in Omaha, the Relationship Manager is responsible for continually building and strengthening
FlightSafety International’s relationship with each assigned Client/Customer. The goal

is to increase FlightSafety International’s revenues while encouraging and supporting

the Client’s Training Plan by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following duties are essential

to the successful and satisfactory performance of this job. Other duties may be

Sales and Marketing/Training Activities:

  •  Establish and maintain professional environment consisting of high level of trust and

reliability between self, representing FlightSafety International, and


  •  Act as single “point-of-contact” for specific Client(s)/Customer(s) providing

centralized service for all FlightSafety International training related issues. If

applicable, provide on-site account management services.

  •  Build and maintain rapport with all of client’s “key” employees.

  •  Establish self, representing FlightSafety International, as the primary source of

aviation training information, by assisting Client/Customer in scheduling and tracking

required/needed training.

  •  Recommend new FlightSafety International training programs, i.e. Flight Attendant

training Service Excellence Training, etc., based on research into Client/Customer’s

projected wants and needs.

  •  Develop rapport with each appropriate FlightSafety International Center’s Sales and

Marketing and Customer Support personnel in order to smoothly coordinate Client’s

Training Plan with available training schedule at the Center.

  • Knowledge of aviation terminology, Regulations, and course training requirements.

  • Ensure all contractual obligations are met, including FSI obtaining renewal for new


  • Interact with Sales or Marketing Director regarding status of Client/Customer’s Training

Plan and future expansion of FlightSafety International’s business regarding that plan.

  • Monitor progress of Client/Customer’s Training Plan, according to current contract

specifications, and identify potential issues/obstacles to reaching optimum achievement.

  • Research and provide suggestions/solutions to resolve those issues/obstacles, i.e.

missing recurrent training events.  Monitor, on a consistent, continuous basis, the Customer’s training schedule, adding or

deleting courses, as needed.

  • Coordinate with Center management to resolve customer dissatisfaction regarding

previous and/or current training.

  • Provide feedback regarding Client/Customer’s estimate of training effectiveness to

Sales or Marketing Director, based on interaction with Client/Customer’s employees

who have received FlightSafety International training.

  • Report status of relationship with each assigned Client/Customer, both through writing

and verbally, on an agreed upon, timely basis to the Sales or Marketing Director

  • Develop relationship with Client/Customer’s Accounting department. Objective: to

meet monthly to review current invoices and past due receivables and negotiate any

disputes.  Interact as liaison between Client/Customer’s Accounting department and FlightSafety

International’s Corporate Accounting representatives.

  • Understands and utilizes SAP to ensure all FSI invoices are correct and issued in a

timely manner.

  • Travel as required to implement sales and retention strategies.


  • Associate&39;s degree (A.A.) from a two-year college or technical school preferred,

or three (3) years&39; related experience and/or training; or equivalent combination

of education and experience; equivalency years experience substitution must be

in related field.

  • At least three (3) years’ avaiation experience in a related field, i.e. sales, marketing,

public relations, etc.

  • Fluency in English, through both verbal and written communications; able to

speak, understand, read and write

  • Excellent verbal and written communication skills

  • Able to work unsupervised, as needed

  • Excellent organizational skills

  • Ability to adapt to changing schedules and high-pressure situations

  • Ability to interact with various levels of management in a professional manner

  • General knowledge of the following software: MS Word, MS Excel, MS

PowerPoint and MS Outlook.

  • Database - SAP, SAP CRM, preferred

  • Other software programs may be required, as needed.


FlightSafety is an Equal Opportunity Employer/Vet/Disabled.

Nearest Major Market: Omaha

Nearest Secondary Market: Council Bluffs

Job Requirements:
Salary Range: -
Job Ident #: 21075
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