The Clinical Manager is responsible for management and supervision of the clinical staff assigned to flight and/or ground operations. This includes, but is not limited to, new employee selection, promotions and assignments, appraising employee productivity, handling grievances or complaints, employee discipline, scheduling, initial and continuing education for crew members, vehicle maintenance, determining the types of equipment and materials used in performing daily tasks, ensuring the team maintains and follows safety procedures and record keeping. This position also maintains proficiency in the role of Paramedic or Nurse. Must be available to work varied shifts and cover call shifts. Will be required to drive personal or company vehicles whenever and wherever business needs necessitate.

This position is subject to the Crew Safe Weight Policy when maintaining proficiency in flight status. In the event a Clinical Manager exceeds the weight limit, they will be allowed to assume all administrative responsibilities while not on flight status.  All other requirements of the Crew Safe Weight Policy apply to this position.  

QUALIFICATIONS:

• Bachelor’s degree preferred or equivalent
• Minimum 3 years clinical manager or supervisor experience preferred
• Maintains licensure and certification required for Paramedic or Nurse for assigned location in accordance with LFN policy 
• Emergency Vehicle Operator Course (EVOC) completion if supervising a base with Ground Operations
• Proficient in Microsoft office suite 
• Exceptional customer service skills
• Able to multi-task in a fast paced, high-growth environment 
• Proactive and self-directed with the ability to work with a team and autonomously
• Strong organizational and analytical skills with high attention to detail and accuracy
• Excellent communication and interpersonal skills, both written and oral, with the ability to communicate effectively and efficiently
• Relies on extensive experience and judgment to plan and accomplish goals
• Leads and directs work of others
• Must hold a valid driver’s license, have access to an automobile in good repair, be able to provide proof of auto insurance, meet LFN’s Driver’s Policy requirements, and able to travel whenever or whenever business needs necessitate

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

CLINICAL MANAGEMENT: The Clinical Manager will provide direct guidance and oversight to clinical crew members in their assigned area of responsibility by ensuring clinical consistency and compliance for all LFN clinical employees. This position will serve as a liaison between clinicians, leadership, other divisions, customers, and vendors to facilitate and develop clinical standards and process improvement activities across multidisciplinary teams. Duties may include:

• Identify and develop tactical plans in line with company strategic vision, including project proposals and implementation strategies to ensure excellent clinical standards are adhered to
• Development and implementation of metrics to measure execution and success of clinical activities and objectives
• Ensure accurate input of information for establishing, tracking, trending, and analyzing quality indicators
• Responsible for ensuring compliance with regulations and rules of accrediting bodies and initiating change when needed
• In conjunction with the education team, the Clinical Manager will help oversee new employee orientation process and ensure ongoing clinical education and expectations are met and orientation is successfully completed
• Ensure clinical staff maintain required standards and competencies in accordance with applicable accreditation standards and state and county guidelines, LFN policies, and clinical agreements within designated timeframes. Monitor clinical crew during duration of employment ensuring compliance.
• Ensure compliance of staff with annual training curriculums
• Complete final evaluation of clinical crew members upon orientation completion in conjunction with the Clinical Education department
• Create schedules and ensure adequate staffing
• Review and approve employee timecards
• Oversight of clinical logistics at assigned location(s), ensuring processes and procedures related to LFN’s clinical supplies, medications, and equipment are in adherence to LFN’s policies
• Regular attendance and punctuality is required

OPERATIONS:

• Maintain a thorough knowledge of company, regional and other regulatory standards and guidelines as pertinent to air and ground medical services
• Assist employees with clinical training, information and support so they may solve problems and improve operations at the staff level
• Ensure adherence with organizational policies and procedures (e.g. payroll, compensation, corrective action)
• Must objectively coach and discipline, when appropriate, in a timely and consistent manner
• Must ensure employees consistently maintain a positive work environment and work to constructively improve the work environment and processes  

LEADERSHIP:

• Create a work environment reflecting a positive atmosphere, high employee satisfaction, competence, and teamwork
• Provides and models clinical and general professional leadership to all internal and external stakeholders

SAFETY: 

• Ensure adherence to LFN safety and risk management culture as outlined in Safety and Risk Management Agreement, SMS, and related policies
• Preserve safety and risk management culture and rules
• Report all concerns related to safety and risk management immediately, working collaboratively with the safety and quality departments, and others as needed, to ensure a thorough investigation is completed
• Be knowledgeable regarding all safety and risk management policies and procedures; be an agent for communicating safety and risk management information.