Commercial Customer Portals Technical Product Manager

Job Description

Essential Responsibilities:

• Work closely with Fleet Support to share changes to CCP and help train and support customers when using GE Aerospace tools.
• Align with Business leadership to understand the Business Strategy, timing and value story the coordinating with the CCP team to ensure Portals TPMs are aware and building those needs into each product areas North Star plans.
• Drive successful execution of the requirements with the TPMs, User Experience, Engineering and Architecture teams.
• Work with CCP TPMs and key stakeholders to help define the Product North Star Vision, the multi-year roadmap to achieve the North Star Vision and 5 quarter development plan.
• Follow and implement standard work as set-up within the CCP team including Big Room Reviews (BRR), Big Room Planning (BRPs), periodic project and KPI report outs.
• Within Rally document Feature Sets, Features, User Stories and other artifacts as needed.  Partnering closely with the Pod Lead for successful Sprint planning and execution.
• Become a product expert in all Customer applications including:  MyGEAerospace.com; MyCFM, MyGEHonda, MyEngineAlliance, Salesforce and other applications used by customers.
• Implement Lean methodologies when working with the business to review, update and implement standard operating procedures.
• Participate in Kaizens, Lean Activities and other events which involve the Commercial Customer Portals
• Work with Product Teams to continuously improve processes and suggest improvements based on voice of customer feedback
• Review team work to ensure it follows Standard Operating Procedures.
• Suggest continuous improvement changes both within the team and externally to address common tickets, support and feedback on issues the business and customers face when using CCP tools.
• Work closely with Portal stakeholders to address tickets, issues and new requirements within an agreed to timeline.
• Prioritize and manage work both on ad-hoc tickets, periodic activities and small projects for the team.
• Lead regular and ad-hoc meetings and encourage standard work processes across all activities.
• Ensure documents are maintained on the areas and products you own including; end user training, architecture, design, product information and data flows.
• Partner and align with Business teams to document requirements and test prior to implementation

Leadership:

• Influences Executive band employees and below on their decisions.
• Ability to proactively identify and remove obstacles or barriers on behalf of the team
• Ability to take ownership of projects and deliver while mentoring and helping team
• Demonstrated experience influencing across a complex, global matrix organization
• Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making.
• Understands when change is needed. Participates in technical strategy planning.

Qualifications / Requirements:

• Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience
• Minimum 5 years of professional experience in Technical Product, Project or Program Management roles
• Able to speak and write fluently in English and Chinese (Mandarin)
• Note: Military experience is equivalent to professional experience 

Desired Qualifications:

• Be an expert in several customer facing tools, and able to support customers when accessing and using those tools
• Good Communication and Interpersonal Skills, ability to collaborate with Customers, Peers, Business, Leadership and Contractor Teams
• Lean practice experience including Kaizens, VSMs, Problem Solving
• Extensive experience in solving challenging issues in high pressure environment.
• Agile experience including Rally, Feature Set, Feature and User Story writing and Sprint planning.
• Must be flexible to travel as required to support business efforts up to 20 and subject to fluctuate based on business environment.

Business Acumen:

• Knowledge of Aerospace domain.
• Knowledge of business and financial principles and practices
• Demonstrated ability to manage team/product operations within own budget
• Demonstrated ability to drive projects based on business strategies and customer requirements
• Demonstrated customer focus – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
• Skilled in breaking down problems, documenting problem statements and estimating efforts

Personal Attributes:

• Strong analytical, project management, and organizational skills
• Strong oral and written communication skills
• Ability to work under tight deadlines and to prioritize under pressure
• Change oriented – Proven track record of initiating and driving process improvements; supports and drives change, and confronts difficult circumstances in creative ways
• Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable.
• Innovates and integrates new processes and/or technology to significantly add value to GE. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems.

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

Additional Information