Job PurposeEmirates Holidays is the tour operating arm of Emirates, offering a broad range of curated holiday packages to top global destinations including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. As part of the Emirates Group, we combine the strength of a world-renowned brand with a local, customer-focused approach in the UK. Our passionate team is dedicated to delivering exceptional service and creating unforgettable travel experiences for every customer
Reporting to the Managing Director, the Commercial Manager will work closely with all business units and stakeholders to lead the development and execution of the over-arching commercial strategies that will enable Emirates Holidays to achieve its revenue, profit, and growth objectives and targets across both Air and Non-Air products.
- Responsible for devising and implementing mid to long-term strategies to support Emirates Holidays’ commercial objectives within the business plan for each quarter of the financial year.
- Provide commercial insights and support through the anticipation and identification of spanet trends, competition landscape and constant analysis of rates and pricing to optimise the positioning of Emirates Holidays as a leading tour operator.
- Prepare and manage commercial budgets, forecasts, and P&L statements in alignment with business goals and the company’s strategic direction.
- Monitor and analyse performance against commercial KPIs (REV, PAX, Margin, Room Nights, Market Share) and implement proactive corrective measures to mitigate any anticipated shortfalls.
- Drive new strategic and sustainable growth opportunities, make recommendations and deliver against products and services that would benefit Emirates Holidays in achieving its sales targets.
- Work closely with Emirates to ensure commercial alignment whilst seeking out opportunities to partner and implement actions which support the growth of both Emirates and Emirates Holidays
- Partnering with the Sales, Trade, E-commerce and Marketing teams, define the channel segmentation strategy to optimise revenue streams, sales conversion and channel contribution whilst mitigating channel shifts and revenue dilution.
- Ensure regular finance reconciliation scorecard of Budget versus Actuals is prepared and submitted monthly or as required
- Collaborate with Product and Contracting teams to ensure sourcing strategies deliver competitive, high-quality products aligned with Emirates Holidays’ standards.
- Identify and onboard new hotel partners, DMCs, and destination opportunities in line with customer demand and brand positioning.
- Present commercial reports and insights to internal and external stakeholders to support data-driven decision-making.
QualificationMINIMUM QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS
Qualifications
University degree or diploma/certification in Business Management, Marketing/Sales or any related discipline.
Knowledge/Experience
- A minimum of 10 years in a middle management commercial role is essential and preferably within the travel industry.
- Proven experience in a commercial, pricing, or revenue management role within the travel or hospitality industry.
- Demonstrated ability to manage budgets, forecasting, and P&L performance.
- Experience working across B2C and B2B sales channels, including direct and trade distribution within a tour operating environment.
Skills
- A forward thinker with an ability to anticipate trends and implement strategic growth action plans for competitive advantage.
- Confident at analysing figures and understands the importance of KPIs to drive profitability goals.
- An effective problem solver with strong decision-making and analytical skills.
- High level of numerical skills and comfortable in interpreting and presenting complex data.
- A confident communicator with fluency in both written and spoken English.
- Proven negotiation and influencing skills with a strong commitment to achieve
- An outgoing personality with very high social and networking skills
- A natural organiser who can multitask whilst managing a complex setting and high volume of work.
- A natural team player.
Information
- Applications from staff who have not completed 12 months’ service in their current position will not be considered.
- Applicants must have the legal right to live and work in the UK. The Company will not provide assistance with obtaining work permits.
Competitive Salary
At Emirates Holidays, we believe it is important that we reward our colleagues. If you become our next Commercial Manager, some of the benefits you can look forward to include a competitive basic salary along with allowances including transport and meal allowances. Every November we will reward you with a guaranteed bonus and each May we operate a non contractual profit share scheme. Of course we want to make sure are happy and healthy so we have a host of benefits, such as private medical insurance, a health cash plan, employee assistance programmes and generous annual leave benefits available to you from day one. You will also be able to spend your time off travelling the world as you will have access to discounted flights and hotels all around the world.
