Customer Acceptance Quality Manager

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Job Description:

Airbus US Manufacturing Facility is looking for a Customer Acceptance Quality Manager to join our Quality Department based in Mobile, AL

As a key actor of the Customer Acceptance and Delivery Multi-Functional Team (CAD MFT), you will represent Airbus Quality organization in front of our Customers. Integrated in the Customer Line, you will be in charge of a portfolio of Customers with whom you will build and maintain a trustful relationship all along the aircraft production cycle and in particular during the Final Assembly Line and Delivery Phases. You will negotiate major quality items to ensure Customer Acceptance.

• The team at the Airbus U.S. Manufacturing facilities help assemble the finest aircraft in the world, along two (soon to be three) production lines for the A220 and A320 Family aircraft. On the shop floor you’ll be surrounded by individuals who are passionate about aviation and skilled in areas like electrical, structure and quality. Join our team and help build the next generation of aircraft.

Nearby on ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to improve its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000&43; e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and accessible. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

• Support aircraft deliveries as part of the Delivery Multifunctional Team (MFT).

• Ensure Quality items raised by the customer are assessed, answered and resolved.

• Review Customer Satisfaction and provide feedback accordingly.

• Participate in Customer Facing events such as Customer Centricity Events, Customer Information Sessions, etc.

• Manage customer communication (during ASRM, Final Cabin, Delivery, dedicated quality meetings…) for all quality related topics whether it relates to cabin, structures, systems or paint

• Define, prioritize and agree with Customers the quality Top Irritants and repetitive items for a specific Customer or across fleets to manage “Customer Feedback Loop” in cross functional teams (Quality, Operations, MAP, Engineering, Procurement, etc.)

• Ensure risk management of quality topics (Major Manufacturing Incidents, Constituent Assembly Reallocation, Concession review, Quality Survey Reports, etc.

• Launch and/or coordinate quality corrective actions and projects to enhance customer satisfaction (reduction of Customer repetitive items, Concession improvements, etc.)

• Foster cross site and cross program actions consistency and anticipation mindset.

• Ensure awareness of in-service issues within the CAD MFT and define the associated containment and communication strategy with the CAD MFT.

• Approve Concessions based on Customer Specificity

• Prepare and Provide Quality Statement to Customers on behalf of Airbus

Education:

Recommended: Bachelor’s degree in aeronautical engineering, industrial engineering, or similar discipline. May substitute relevant experience in place of the degree.

Experience:

● Required: Minimum 5 years, preferably with an international aviation company in Aircraft Manufacturing/ Quality/Lean Management/ Quality Inspection of entire Aircraft or Aircraft installations

Knowledge, Skills, Demonstrated Capabilities:

● Understanding of Customer Expectations and Needs

● Ability to answer Customer Technical Queries

● Manage Customer Acceptance Process

● Understand Customer Knowledge

● Interact and Influence

● Knowledge of Fulfill Customer Order Process

● Quality Fundamentals

● Understanding of Authorities, Regulations, Standards

● Export Control Basics

● Good Knowledge about non-conformance management and Root Cause Analysis methods within Airbus.

● Strong and effective Practical Problem Solving skills.

● Knowledge of the Production process and build cycle.

● Knowledge of rules for aircraft design and manufacturing

● Knowledge of aircraft mechanical & electrical installation.

● Familiar with the American aviation market, its Airlines and Airline Representatives

● Ability to quickly understand procedural and technical documents.

● Demonstrated project management skills

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

● Fluency reading, writing and speaking English

●  Strong communication skills through all levels of the organization and Functions. Ability to adapt  communication at different levels

● Strong international communication skills

● Strong presentation skills.

● Strong negotiation skills

● Ability to launch and host virtual meetings with Google Meet

Technical Systems Proficiency:

● Familiar with SAP system (preferred)

Travel Required:

● 10 Domestic and International

Decision Making, Complexity:

● Person will have decision making power within the guidelines and procedures linked to the listed responsibilities defined above. For example taking decisions at site MFTs (Multi-Functional Teams), SQCDPs (Safety Quality Customer Delivery, People routines), and cross-site or program levels.

● Person will have decision making power formally delegated to him/her from his/her manager.

● Person will have decision making power within the defined scope of SME (Subject Matter Expert) for which they can and may be nominated.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

Experience Level:

Remote Type:

Job Family:

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Job Posting End Date: 03.28.2024

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Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

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