Customer Account Leader
Winnipeg, MB Canada
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Customer Account Leader, you’ll serve as the primary liaison between customers and internal teams, ensuring seamless execution of product transactions while balancing customer expectations with business objectives. You will play a key role in delivering a high-quality customer experience, supporting operational performance, and enabling customers to fly with confidence.
What you’ll do:
- Act as the main point of contact between customers and internal teams including Operations, Engineering, Materials, and Sales
- Manage customer accounts by analyzing requirements, making informed decisions, and ensuring alignment with business objectives
- Process and validate customer orders, ensuring accuracy of induction data and purchase order details
- Prepare and manage estimates, invoices, reports, and order documentation, including tracking estimate-to-invoice variance (EIVA)
- Communicate customer requirements clearly across teams and ensure expectations are documented and executed
- Coordinate responses to customer requests, including workscope changes, and maintain accurate order records
- Provide customers with product information including pricing, delivery timelines, and availability, while managing expectations
- Monitor and address cost impacts, including explaining pricing changes and identifying potential overruns
- Manage customer concerns and inquiries, facilitating timely resolution and maintaining strong relationships
- Advocate for customer priorities during production and cross-functional meetings, ensuring alignment with operational commitments
Basic Qualifications
- Minimum 3+ years of experience in customer service, account management, or a related role
- Demonstrated experience managing customer accounts, orders, estimates, or transactional workflows
- Strong communication skills with the ability to engage effectively with both internal and external stakeholders
- Proven ability to prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment
- Experience using Microsoft Excel and Outlook in a professional setting
- Strong analytical, problem-solving, and decision-making skills
Desired Skills
- Diploma or degree in Business Administration, Commerce, Marketing, or related field
- Experience managing large customer accounts or OEM relationships
- Familiarity with estimates, invoicing, and cost analysis
- Leadership experience or interest in leadership development
- Program or project coordination experience
- Strong interpersonal skills with experience in negotiation and conflict resolution
- Ability to work effectively in a team-oriented and diverse environment
- Customer-focused mindset with a commitment to service excellence
Benefits that make life better:
Comprehensive Healthcare
Company pension plan with 100 company match; up to 5 vested (Canada)
Paid Time Off starting on day one
Bonus opportunities
Health- & Dependent Care Flexible Spending Accounts
Short- & Long-Term Disability
Learning & Training opportunities
Raising the Standard of Excellence since 1911
With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers’ missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.
