We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, youll enjoy a career with us!
Ontic offers a new lease on life for the aerospace and defense industry. We’re dedicated to providing a safe, diverse, and evolving work environment. We work with integrity, responsibility, safety, and accountability through inspiring, engaging and collaborating to achieve a common goal — whether that’s serving our customers, helping each other, or volunteering in our local community.
Our team is looking for a Customer Account Manager for the OEM group to join them. You will report to the Cell Manager and will have an onsite work schedule in Creedmoor, NC.
To be considered for the Customer Account Manager, here’s what you’ll need to bring with you:
Bachelors degree, preferred
HS diploma or GED and 3+ years of relevant work experience
Proficient with Microsoft Office Suite
1+ years of experience working in a cross-functional matrix organization
As a Customer Account Manager, you will:
Full-cycle manage a portfolio of customer relationships, maximizing customer satisfaction and delivering on sales plans
Ensure a zero-incident workplace environment
Review warranty requests
Review and provide repair quotes to customers
Communicate repair status with customers through written, verbal and in person mediums, including onsite visits and weekly customer calls
Full cycle customer relationship
Communicate customer WIP reports
Manage backlog and ship/reschedule dates
Support the execution of the AM Production Meeting
Create backlog and arrears burn down plans
Prioritize activities of multi-functional team, considering financial, OTD and TAT targets
Review and respond to customer liquidated damages claims
Work with internal stakeholders to formulate responses to customer support requests
Maintain pre-approved levels of rotatable stock
Our Benefits:
Comprehensive medical insurance
Competitive PTO
Company 401K plan with up to 4 matched contribution
Annual bonus program (varies by level and discretionary based on company and individual performance)
Flexible working arrangements
Paid volunteering opportunities
Access to mental health champions across our sites
Commitment to development
Employee referral program
Salary Range:
LI-Onsite
This position requires access to U.S. export-controlled information.
EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran
Compensation Pay Range
$65,000-70,000/yr based on experience
Please click here to review Ontics California Consumer Privacy Act policy.
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person ” as defined by 22. C.F.R. 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, asylee, or refugee.
