Customer Front Desk Performance Manager M/F

Job Description:

We are looking for a Customer Front Desk Performance Manager(m/f) for our Commercial Aircraft business to join our Retrofit Solutions organization within the Customer Services Engineering & Maintenance department based in Toulouse, France.

Our mission is to deliver and support value added Retrofit Solutions packages to maintain continued aircraft airworthiness and improve Customers operations & profitability.

If our values Customer Focus, Teamwork, Respect, Reliability / Deliver, Integrity and Compliance ring something for you, the Customer Front Desk manager role may have a strong interest.

In this role, you will be responsible for the Retrofit Solutions Customer Front Desk (CFD) performance and to drive continuous improvement related to Customer Front Desk process, tools, governance to ensure the best queries answer is provided to our customers.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities!

How we care for you:

• Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.

• Work / Life Balance:  Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.

• Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.

• Individual development: Great upskilling opportunities and development prospects  with unlimited access to &43;10.000 e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly.    Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenges:

• Transverse role in Retrofit Solutions organization (SIMY & SIMC) based in European Airbus sites, Mobile, India and China - 500 FTE

• Management of 3 subcontractors

• &43;6000 queries per year related to standard Services Bulletins, Upgrade Service Bulletins and Vendor Service Bulletins

• Customers are potentially all Airbus customers worldwide

• All Airbus Platforms

Your boarding pass:

• More than 5 years of experience in aircraft systems and aviation as well as aircraft maintenance

• Knowledge of customer operations and maintenance

• Knowledge of Service Bulletin process and RDAF

• Knowledge of aircraft maintenance and airlines operations

• Fluent in written & spoken English

• Customer oriented mindset

• Good negotiation interpersonal and communication skills

• Build a trustful and inclusive environment

Not a 100 match? No worries! Airbus supports your personal growth with customized development solutions.

Take your career to a new level and apply online now!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.