At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people, businesses and governments. That means not simply exceeding standards but understanding customers well enough to anticipate their unspoken needs. For them, our talented team members are committed to pioneering the future of aviation—innovating to make flying more reliable, efficient and sustainable. And we are passionate about delivering unrivaled craftsmanship and care, giving our customers greater confidence and the elevated experience they expect. Because people who shape the world will always need the most productive and responsible ways to move through it.

Located in Essendon Fields, at Bombardier Aerospace Australia, Melbournes Service Centre we are seeking an experienced Customer Project Manager.

Reporting to the General Manager;

• Primary point of contact with our customers for the detailed project management of their aircraft’s interior, exterior and equipment configurations. 
• Liaise with all internal stakeholders to ensure that all completion definition specifications are consistent whilst ensuring that customer expectations are exceeded.  
• Identification of potential risks and management of constraints.
• Monitor workflow to ensure work package is on schedule and within budget.
• Serve as customer primary point‐of‐contact in communicating, coordinating, and follow‐up on commitments and items such as time/labour/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and address warranty issues. 
• Develop Timeline (Gant Chart) and maintain schedule (Pivotal) through aircraft delivery and follow‐up.
• Daily reports on status of aircraft and provide updates during the Daily Management Meeting on Maintenance Projects.  
• Responsible for providing updates on customer issues and invoices.
• Review, approve, and sign final customer invoice as needed (i.e., review margin analysis, warranty negotiations, and review of service orders (SVOs). Responsible for meeting or exceeding financial objectives on all projects.
• Support the team, with the aid of the technical records department, in returning aircraft to service (RTS) after maintenance. 
• Perform post work package activities (Pivotal), (i.e., customer follow‐up calls, resolve customer issues after departure).  
• Once the project starts, coordinate special programs together with Planning and the Project Responsible/Certifying Staff (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) 

Other

• Any other adhoc assignment task by management.
• Maintain current training with respect to technical and supervisory skills by attending training classes, special technical and administration courses, and seminars as necessary 

Qualifications 

• Environmental, Health & Safety qualifications, Human Factors, Human performance/‐limitations, and regulations as they apply to safety and environmental aspects of aircraft maintenance operations 

Experience  

• Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments. 
• Customer services and problem resolution.
• Previous experience with business jet aircrafts.
• Previous experience in Project Management.
• Excellent computer literacy and are competent on basic computer systems (e.g., Microsoft Word, Adobe PDF). Knowledge of specific IT systems (e.g., SAP, Pivotal) would be beneficial, but not 
  essential. 

Regulatory Requirements 

• ASIC Card is a mandatory requirement
• Valid and current driver’s license