The Customer Support Manager plays a key role in ensuring that customer needs are addressed effectively — whether through ticket resolution, training, information sharing, or operational support — while fostering a culture of continuous improvement and operational excellence.

• Take overall responsibility for the Customer Support organization and ensure efficient and reliable service delivery.
• Implement and promote Kanban, Flow, and Built-in-Quality practices to improve transparency, collaboration, and delivery performance.
• Foster a culture of continuous improvement, leveraging modern technologies and automation to enhance team performance.
• Act as the main interface between the Customer Support team and internal stakeholders, including product management, development teams, and account management.
• Define, track, and communicate Key Performance Indicators (KPIs) to measure team performance and service quality.
• Support the professional development of team members through coaching and knowledge sharing.

Special deals with selected partners , Employee events, Hybrid working possible, Flexible working hours, Mentoring

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• 5+ years of professional experience in Customer Support, Service Delivery, IT Operations, or a similar environment.
• 2+ years of experience in a leadership, coordination, or team facilitation role.
• Strong understanding of Agile and Lean methodologies, particularly Kanban and Flow-based work management.
• Experience improving customer support processes and service delivery performance.
• Experience defining and tracking KPIs and operational metrics.
• Familiarity with ticketing systems and collaboration tools such as Jira and Confluence.
• Experience promoting automation, process optimization, and knowledge management.
• Excellent written and verbal communication skills in English.