Digital APAC Product and Service Manager

Job Description:

Scope of Position

• The Product and Service Management Lead is responsible for leading the Product and Service Management Product Service Lines (PSL) to represent Infra and Digital Workplace Domain in front of other Airbus Functions.
• The objective is to  oversee a multifaceted team responsible for IT service delivery, product management, and vendor relationships. This pivotal role requires a strategic thinker with exceptional leadership abilities to ensure seamless operations, drive product innovation, and manage vendor partnerships effectively.
• Reporting to the HO Infrastructure and Digital Workplace, the role will drive the improvement for overall user experience, adoption of new end user services, and take stock of all services/products for the team. The  Product and Service Management Lead will also be responsible to align with global product owners to advocate for harmonization of end user products and services within APAC core countries.

Key Responsibilities

• Team Leadership and Management: Lead, mentor, and manage a team of professionals engaged in IT service delivery, product management, and vendor relationship management.
• Team Leadership and Management: Foster a culture of collaboration, innovation, and excellence within the team, ensuring alignment with organizational goals and strategies.
• Team Leadership and Management: Provide guidance, support, and professional development opportunities to team members, promoting their growth and success.
• IT Service Delivery Management: Oversee the delivery of IT services, ensuring high standards of performance, reliability, and efficiency.
• IT Service Delivery Management: Develop and maintain SLAs, regularly monitoring and optimizing service delivery processes.
• IT Service Delivery Management: Collaborate with cross-functional teams to align IT services with business objectives and enhance overall operational efficiency.
• Product Management Leadership: Inventoried IM list of global products and services. Track ongoing enhancements, ensuring alignment with market needs and organizational objectives.
• Product Management Leadership: Gather customer feedback, and analyze data to inform product roadmap and development priorities.
• Product Management Leadership: Work closely with Central and APAC product teams to define requirements, prioritize features, and oversee successful product releases.
• Vendor Management: Manage relationships with external vendors and partners, ensuring alignment with contractual obligations, service levels, and performance metrics.
• Vendor Management: Negotiate contracts, evaluate vendor proposals, and make strategic decisions to optimize vendor relationships and drive cost efficiencies.
• Vendor Management: Monitor vendor performance, resolve issues, and mitigate risks associated with vendor services and products.
• Upkeep and live Airbus Values, Leadership Model and Code of Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct. 
• Carry out any other task as directed by the superior.

Background and skills

• Bachelor&39;s or Master&39;s degree in Computer Science, Information Technology, Business Administration, or related field.

• 10 years of progressive experience in IT service delivery, product management, and vendor management within the tech industry.

• Proven leadership experience managing cross-functional teams, fostering collaboration, and driving results.

• Strong understanding of ITIL framework, agile methodologies, and product management principles.

• Excellent negotiation, communication, and interpersonal skills for effective vendor management and stakeholder engagement

• Proficiency in ServiceNow ticketing tool

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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