Digital Learning Account Manager

Company description

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world&39;s leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.

Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other&39;s expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.

Founded in 2021, the Airbus Global Business Services (AGBS) unit will be contributing to Airbus’ global success and play a vital role in Airbus’ transformation journey in  standardisation, harmonisation, digitalisation and automation of end-to-end processes (e.g.Procure to Pay) of all overhead functions. Our target is that siloed ways of working / processes will be a relic of the past within the AGBS. To drive such culture change  we are looking for candidates with pioneering spirit that make data-driven decisions and take responsibility for the best outcome of their internal customers. All while embracing a spirit of problem-solving and living the Airbus values: Customer focus, integrity, respect, creativity, reliability and teamwork.

Our purpose defines why we exist: ‘We pioneer sustainable aerospace for a safe and united world’.

We are looking for an Account Manager to join our Creative Team in Lisbon.

Responsibilities:

 Airbus Beyond is a subsidiary of Airbus created with the sole purpose of guiding people and organisations beyond their current boundaries, setting new standards for aerospace. We empower aerospace professionals with the knowledge, skills and behaviours needed to thrive in the industry - embracing new challenges, fostering innovation and equipping their teams for change. 

And we are now looking for our future Account Manager, who will be in charge of leading and supporting digital learning projects for Airbus Beyond, such as e-learnings, video courses and other audiovisual assets. As part of the Airbus Beyond Studio, you will be tasked with translating the pedagogical and creative needs of our clients into a concrete and actionable plan, optimising all of Airbus Beyond’s resources.

Main tasks:

• Support of the Creative Lead in his responsibility to achieve the studio’s goals.

• Work closely with our studio’s copywriters and designers, coordinating multiple tasks and initiatives on a day to day basis.

• Schedule projects, with performance follow up (e.g. milestones) and reporting throughout all phases.

• Ensure projects are aligned (and go beyond) client’s expectations in terms of quality.

• Manage the planning and status of all processes, having a global overview and reporting any issues that arise.

• Setup and lead meetings with clients.

• Support efficient communication and act as a focal point for client management.

• Shape methods and tools in accordance with the needs of each project.

• Follow up on the workload spent on end to end projects.

This role may involve occasional travel for business and as such you must be able to travel.

Requirements - our ideal candidate will have

• The candidate should ideally have 2&43; years of experience as an account manager  in the advertising and communication sectors (L&D creative studio, digital communication agency, design studio...).

• Experience in leading various projects and managing different stakeholders.

• Understand the fundamentals of User (Learner) Experience Design with a focus on ergonomics, usability and accessibility principles.

• Strong facilitation skills for coaching, motivating & enabling the team.

• Ability to negotiate, influence and to manage conflicts.

• Willingness and ability to handle changes on a day-to-day basis.

• Curiosity for learning and development.

• Interest in the aerospace ecosystem is nice to have.

• Excellent presentation, sense of details & information architecture.

• English is mandatory and any other language will be a plus.

• Experience in G suite and Ms Office.

Benefits - what’s in it for you

• Diverse career opportunities within Airbus European core countries or in other regions around the world.  

• A hybrid working model, allowing you to combine onsite and offsite work. 

• A modern office at Parque das Nacoes (not yet to be published), well connected to public transportation.

• A motivated and fun crew to grow and build and shape the GBS together.

• An intense and exciting onboarding experience.

• Be part of a diverse team (8 nationalities, diverse backgrounds) enabling Operational people to grow and develop, making Airbus Products the best in class and paving their way to be ahead of the game.

Your application: 

Airbus offers a wide variety of competitive benefits and development opportunities. If you meet the requirements of this unique opportunity, and you have the &34;Passion to Innovate&34; and the &34;Power to Change&34;, we encourage you to apply now.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.