We are partnered with a client who is seeking a visionary leader to serve as Director of Crew Resources, a pivotal role driving the strategy and execution behind their crew operations. Reporting to the Chief Administration Officer, you’d oversee a team of 22 and partner with senior leadership to optimize staffing, planning, pay, and network alignment for operational excellence.

This high-profile role shapes crew strategy, drives innovation, and fosters strong labor partnerships —ensuring our client meets financial and operational goals while delivering a world-class experience for our crews.

What You’ll Do:

• Strategic Impact: Define and execute the vision for crew resource planning, aligning staffing and training with network growth and operational goals.
• Data-Driven Leadership: Oversee advanced modeling and analytics to forecast staffing needs, optimize schedules, and maintain compliance with FAA regulations and collective bargaining agreements.
• Labor Relations Expertise: Serve as a member of the negotiating committee with pilot and flight attendant unions, resolving complex issues and fostering collaborative relationships.
• Operational Excellence: Expand the use of cutting-edge tools (Rainmaker, Jeppesen, AdOpt) to enhance decision-making and efficiency.
• Executive Influence: Deliver insights and strategy decks to the C-suite, shaping decisions that impact Endeavor’s performance and reliability.

Responsibilities:

• Leverage processes to drive crew efficiency to meet crew direct financial operating targets while maintaining operational performance.
• Determine airline block hour capacity through collaboration with maintenance (MX) and Delta Network.
• Forecast long range crew staffing and training plans to align flying demand with new hires, upgrade, and various training events.
• Oversee inputs of the crew staffing models to ensure efficient staffing methodology, training, vacation allocation, absence plans, and credit.
• Work directly with Labor Relations and Labor Unions to resolve crewmember issues, grievances, and investigations. Negotiate with Labor Unions as a core member of the company negotiating committee.
• Develop and maintain statistical crew utilization data, model reporting, and strategy decks on a monthly and ad-hoc basis for C-suite review.
• Manage and set operational crew buffers (Block, FDP, Rest, Connection) using predictive modeling.
• Provide guidance to operations and senior management in the administration of the pilots and flight attendant contracts as related to crew resources.
• Expand the utilization of software tools (i.e., Rainmaker, Jeppesen, AdOpt) to identify opportunities to enhance decision making.
• Responsible for the analysis of monthly network schedules to ensure operational, crew, and maintenance needs are met.

• Bachelor’s Degree in Aviation Management, Business Administration, Finance or Accounting or related.
• 5+ years of experience leading people required.
• Two (2) plus years of airline operations preferred.
• Master’s degree in business administration or aviation management preferred.
• Advanced knowledge of FAA Regulations and crew contracts as they pertain to crew rest and duty time, line construction, and flight training preferred.
• Demonstrated strong analytical process skills.
• Excellent interpersonal, organizational, analytical, and cognitive skills. Creating spreadsheets, charts, and trending data experience required.
• Ability to lead tactically and strategically as required.
• Broad knowledge of PBS, Jeppesen, Rainmaker, CAE products (i.e., CrewTrac), and MS Office Suite software preferred.
• Excellent communication and presentation skills with the ability to effectively influence and collaborate with stakeholders at all levels.
• Strong leadership skills and experience with a focus on building employee strengths and teambuilding required.