West Star is the fastest growing maintenance repair organization in the industry and we recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well-being with a small company feel.
When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live.
What you can expect as a Director of Maintenance at West Star:
The Director of Maintenance (DOM) position has the responsibility for managing the Airframe Maintenance programs at their assigned site. This includes management of the maintenance department processes, associated KPIs, and building and developing a team of Program Managers to meet the goals of the company. The DOM will have command of the “Day of” operation, be required to work independently, exercise discretion and independent judgment and coordinate designated customer and company projects. Job duties will vary each day and will encompass projects as designated by the General Manager. Standard working hours will be Monday- Friday, but will vary based on business demands and customer needs including hosting customer dinners or other events.
You will be ESSENTIAL to many FUNCTIONS including:
- Under minimal supervision, exercise discretion and sound business judgment to ensure delivery of an on-time and squawk-free customer service experience while adhering to all regulatory, safety, quality and company standards.
- Oversee airframe Program Managers to ensure that project flow and work processes meet expectations. Schedule and work quality are essential in these functions.
- Lead airframe Program Managers in daily functions, such as work order processing, FAA documentation and operational processes.
- Ensure staffing of programs is aligned to the budget and/or market demand.
- Evaluate available manpower by skill and shift to plan short and long-term training needs along with hiring goals for an optimized workforce.
- Manage the scheduling process when inter-department issues arise or manpower sharing is required.
- Work with the Sales team and General Manager to ensure no project is turned away until all resources have been utilized at all West Star facilities.
- Partner with customers as needed to support their needs and solve issues that arise.
- Develop and assist sales with quotes for different aircraft models and projects.
- Partner with the Sales team, Project Managers and customers on project management, pricing, schedule changes and customer support.
- Continue to expand the capabilities of the airframe departments to meet the needs of the company.
- Promote and hold employees accountable for a safe work environment to include proper use of all PPE, operation of support equipment, and general housekeeping.
- Develop positive relationships with peers to foster effective communication and teamwork for employees and customers alike.
- Will be required to help resolve conflicts and personnel issues in a professional manner.
- Perform employee management tasks such as reviewing and approving time off requests, labor charges and expense reports; conduct quarterly performance pulses; provide regular coaching for performance and team developmental opportunities, share positive feedback and all other general employment matters such as hiring, training, conflict resolution, and establishing work schedules.
- Oversee the maintenance and repair of shop facilities, equipment and tooling to support operations.
- Any other job-related duties as assigned by supervisor or management.
- Effectively and clearly communicate (i.e., speak, write, read) in English
What you’ll need to bring with you:
Your Education:
High school diploma or equivalent.
Four year management degree (preferred).
Extensive customer service training / experience required.
Finance training or experience required.
FAA Repairman Certificate or Airframe and Powerplant License required.
Your Experience :
20 years prior experience on turbine aircraft and systems.
15 years’ experience in supervision of 10 or more team members in an MRO environment
Program Management or supervision of large team required.
15 or more years extensive FAA paperwork, work order and billing process experience required.
15 or more year’s extensive customer service experience required.
Intermediate to advanced computer experience or training required. To include experience with Microsoft Office, accounting, work order and billing software.
Your Initiative:
Self-motivated with strong leadership skills.
Maintain a rapid pace.
Process work without supervision.
Lead, provide incentive and boost morale of team members in both good and bad situations / economic times.
Deal directly with customer, including with areas of conflict. Skillful in resolving those conflicts in a professional business manner.
Help develop Airframe Programs and solve issues which may inhibit growth.
Train future business leaders from within the Team.
Provide vision and insightful leadership and communicate those objectives to the General Manager
Your Sense of Responsibility:
Owns and manages daily operations; command of driving and achieving KPI performance and the inputs that affect those (i.e. staffing, pre-planning, execution, safety, quality escapes, etc.)
Must perform all work in accordance with Federal Aviation Administration guidelines.
Ensure all Airframe Programs follow all company and safety rules during performance of duties.
Maintain customer oriented work habits and ensure Team members do the same.
Direct the work and flow of multiple projects as needed.
Hold ultimate responsibility for completion of work orders, FAA paperwork and billing invoices.
Development, supervision and growth of the Airframe Departments on business aviation aircraft.
Other particulars:
Physical Requirements
Lifts 50 lbs.
Routine walking, bending and squatting or sitting.
Routine or repetitive physical motion with arms and hands.
Intermediate to advanced computer operations
Supervision
Work under supervision of General Manager.
Directly supervise Airframe Program Managers
Work with other Department Program Managers and Team Leaders on multiple projects in a cooperative manner.
