Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche.
As the logistics and cargo brand of International Airlines Group, you’ll work across the globally recognised brands of Aer Lingus, British Airways, Iberia, Level and Vueling.
As well as helping to keep the world’s economies turning, we believe in building a great place for our colleagues to work. Our people are determined, curious, collaborative and take huge pride in everything they do.
The role:
Environment Manager
Reporting directly to the Head of Solution Delivery, the environment manager is fully accountable for the provision, availability and reliability for all IAG Cargo non-production environments.
You will collaborate with cross-functional support teams, ensuring that non-production environments are fit for purpose for all production support, development and testing teams including successful provision of data, code and infrastructure components.
People/Relationship
- Build, develop and maintain sustainable respectful stakeholder relationships.
- Inspire outcome-based decision making.
- Lead performance reviews with key stakeholder groups.
Governance
- Establish and manage appropriate incident, problem and change control processes to ensure stability of environments.
- Ensure full adherence to all governance, standards, and processes across the IAG Cargo IT organisation.
- Conduct internal functional technology satisfaction surveys and drive continual improvement across the team.
- Proactively contribute to continual improvement across IAG Cargo IT, specifically in relation to the Operating Model and ways of working
What you’ll do:
- Accountable for the definition and implementation of IAG Cargo’s environment strategy ensuring it meets the needs of IAG Cargo.
- Accountable for the successful provision of environment components in line with Architecture and Cyber Security standards, working with project teams where appropriate to deliver new environment components.
- Responsible for the scheduling of all change activity (projects, maintenance releases, production fixes etc…) into environments.
- Define and implement appropriate governance for managing and maintaining non-production .
- Accountable for the successful provision and maintenance of test data within environments, liaising with multiple internal and external technology teams to ensure timely and accurate provision of data to project .
- Working with release management, ensure required code versions are maintained within non-production environments in line with project requirements.
- Accountable for the availability and reliability of non-production environments to pre-agreed service levels, providing reporting on KPI’s.
- Accountable for the resolution of all environmental issues and provision of root cause analysis along with problem management for recurring failures.
- Responsible for managing third party resources to pre-agreed performance levels, as well as ensuring new technology solutions introduced into production have associated non-production SLA’s built into contracts.
- Implement automation strategies to accelerate speed of environment provision, data refreshes and validation.
- Accountable for managing the cost of provision and use of non-production environments, devising appropriating cost models and demonstrating cost reduction activities to deliver maximum value to IAG Cargo.
What you’ll bring to IAG Cargo:
- Strong ability to collaborate effectively with cross functional teams both internal and external within a matrix management environment.
- Excellent planning and prioritisation capabilities
- Ability to maintains a holistic big-picture view of roadmap and schedule management.
- Ability to prioritise across multiple teams, based on overall portfolio and business strategy.
- Solid understanding of third-party supplier management principles.
- Strong ability to work under pressure in a changing environment.
- Strong risk management skills
- Displays confidence and resilience, plus an energy to deliver results.
- Strong written and verbal communication skills with ability to explain complex IT/technology solutions in a coherent manner.
- Effective stakeholder management (internal and external) and building positive working relationships.
- Confident working under own initiative, as well as part of a team.
- Proficient negotiation skills, able to persuade and influence others.
Your experience:
Essential Experience:
- Proven expertise in the technical design, build, test and support of large and/or complex IT solutions.
- Experience in ITIL processes and Change Management in an Agile environment.
- Demonstrable expertise in a specific technical specialism and/or broad technical expertise.
Desirable Experience:
- Experience working in the Logistics, Freight, Courier industry.
- Experience of major technology and business change programs
- Experience of operating across multiple countries and cultures is desirable, but not essential.
What we offer:
Wherever you work within IAG Cargo, you’ll play a part in connecting people and countries and join a diverse and inclusive business that’s making a difference to the future of aviation.
Colleagues working for IAG Cargo:
- Benefit from attractive and competitive rewards aligned to the local market and role.
- From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
- Work with diverse colleagues in a business that truly values inclusion and diversity.
- Are valued for their ideas and opinions.
- Benefit from opportunities for development and progression.
- Are able to support communities across the world, and close to home.
- Work in an environment in which safety and wellbeing are paramount.
Equity, Diversity and Inclusion
Our recruitment procedures positively support our equity, diversity, and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.
Please advise us if you require any reasonable adjustments to take part in the recruitment process so we’re able to remove any barriers that may present themselves.
To apply for the position of Environment Manager, please use the ‘apply now’ function.