FBO Manager

Job Description:

/ Position: FBO Manager
Location: Glasgow
Reporting to: Head of FBOs
Working Hours: Full-Time, 40 Hours per week

Competitive Salary + Excellent Benefits!
Lead a high-performing team in a dynamic, client-focused aviation environment!
Drive strategic growth and operational excellence in a leading FBO!
Opportunities for personal and professional development in a fast-paced and rewarding role!
Shape a premium client experience while championing safety and compliance!
For more details, read on!

Gama Aviation is currently seeking a confident, commercially minded and customer-focused FBO Manager to lead our Fixed Base Operation in Glasgow.This is a high-impact leadership position where you will oversee all aspects of FBO operations, both airside and landside, from service delivery, client experience and team performance to safety, security, budget management and business growth.As FBO Manager, you will lead the FBO and Client Experience team to deliver safe, efficient and exceptional services to clients, crew, VIPs and visitors. You will play a key role in embedding our client-centric culture and driving continuous improvement, ensuring we maintain the highest standards of hospitality, operational excellence and regulatory compliance.Supporting the Head of FBOs, you will be responsible for the day-to-day management of the FBO lounge, ramp and handling activities, staff coordination, supplier relationships and commercial performance. You will also contribute to accurate revenue capture, support business growth initiatives and participate in out-of-hours callout duties when required.We are seeking an experienced aviation professional with a strong operational background and a passion for premium service. You will have a hands-on leadership style, commercial awareness and a proven ability to build and develop high-performing teams.
About us:Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long-term progression in a fast paced and dynamic service industry.
Responsibilities:

Lead and manage all day-to-day FBO operations, both airside and landside, ensuring safe, compliant and efficient service delivery
Drive a client experience culture across the FBO, ensuring consistently high standards of hospitality, professionalism and communication
Act as the primary point of contact for clients, crew, VIPs, airport authorities, suppliers and third-party service providers
Oversee the day-to-day running of the FBO lounge and ensure readiness for all aircraft movements
Coordinate staff rosters to ensure appropriate coverage across all operational requirements
Lead, motivate and develop the FBO team through effective performance management, coaching and annual appraisals
Manage training requirements, ensuring all training remains current and the base training matrix is maintained
Develop, implement and continuously improve FBO procedures, standards and strategies
Maintain ownership of the FBO Operations Manual and ensure compliance with the Aviation Security Programme and all applicable regulatory requirements
Promote a strong safety culture through the Safety Management System (SMS)
Ensure local risk assessments, safe systems of work and safety procedures are current, fit for purpose and reviewed regularly
Represent the base at safety meetings and conduct safety observations to drive continuous improvement
Drive aviation security compliance in line with CAA and airport standards, including training as an Aviation Ground Security Supervisor (GSS)
Ensure customer aircraft movements are effectively planned and coordinated
Oversee usage and develop a detailed understanding of Air Ops software
Maintain positive relationships with customers, suppliers and stakeholders, encouraging collaboration and continuous improvement
Manage ramp operations, ensuring all ground handling procedures are carried out safely and efficiently
Perform ground handling activities when required, including aircraft movements, fuelling, pushbacks, marshalling and GSE operations
Ensure operational efficiency through effective resource management and cost optimisation
Maintain full P&L ownership, including budgeting, forecasting, invoicing and expense management
Develop and implement strategies to grow spanet share, secure new business opportunities and maximise FBO revenues
Provide regular updates to senior management on incidents, departmental performance, budgets and operational priorities
Support out-of-hours operations and provide shift coverage when required

Skills, Qualifications and Experience required:Essential

Extensive experience within FBO and/or ground handling operations
Proven experience managing operational teams in a fast-paced environment
Strong leadership and performance management capabilities
Excellent commercial awareness with experience in budgeting, forecasting and P&L management
In-depth knowledge of ground handling procedures, staff rostering and operational planning
Demonstrated ability to drive business performance and cost optimisation
Experience delivering exceptional, 5-star customer service
Strong knowledge of national and international aviation regulations and their impact on operational requirements
Excellent verbal and written communication skills
Ability to build and maintain strong relationships across operational and professional boundaries
Experience managing complex operational issues and high-pressure situations
A proactive, hands-on approach with the flexibility to work the hours required to support operational demands
Strong organisational skills with the ability to prioritise effectively
A highly motivated people person with excellent interpersonal skills
Full valid driving licence
Must be able to obtain and maintain a valid airside security pass

Advantageous

Previous experience in a similar role within the business aviation industry
Meticulous on safety and security compliance
Experience in business plan development and execution
Demonstrated experience in managing flight operations and general ground handling activities
Entrepreneurial mindset with the ability to identify and develop new business opportunities
Learning and development experience with a passion for developing others

In addition to a Competitive Salary, we will offer you:

Competitive Group Pension Scheme
Comprehensive Life Assurance *
Comprehensive Income Protection *
Comprehensive Travel Insurance *
Comprehensive Private Healthcare (after successful passing of probation) *
Free Car Parking
2 Paid Volunteering Days each calendar year (subject to line manager approval)
Investment in Training, Qualifications and Professional Development

*(Subject to insurance underwriting)Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.

Job Ident #: VN1336

Company Details

Gama Aviation Signature

Two Corporate Drive
Suite 1050
Shelton, Connecticut 06484 USA
www.gamasignature.com

Gama Aviation has operations in 45 locations in 17 countries across five continents, making it one of the world’s leading aviation services companies. Its services include line and base maintenance, FBO services, engineering design, aircraft management...

Benefits:
Health, 401K, dental, vision, long-term disability, life insurance

Supported Manufacturers:
Gulfstream, Bombardier, Dassault, Cessna, Hawker Beechcraft and Embraer

Supported Models:

(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)

Job Info

Location

Farnborough, England, United Kingdom

Type

Permanent

Company Details

Gama Aviation Signature

Two Corporate Drive
Suite 1050
Shelton, Connecticut 06484 USA
www.gamasignature.com