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Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global spanet.
Collins Aerospace, Connected Aviation Solutions, Connectivity & Enablement Solutions, is seeking an experienced Field Service Manager to oversee the operations from our Mississauga maintenance office. You will excel in managing help desk functions, ensuring adherence to Service Level Agreements (SLAs), and driving operational efficiency through process improvements. You will utilize your leadership and effective customer interfacing skill, and exude an unwavering commitment to aligning with corporate goals.

What You Will Do

• Lead and develop a high-performing technical team, fostering accountability and continuous improvement.

• Conduct performance reviews and support professional growth of your direct reports.

• Oversee help desk operations, ensuring timely customer issue resolution.

• Monitor SLAs, implement strategies to exceed performance targets, and provide insights for strategic decisions.

• Manage inventory and asset tracking to ensure efficient resource use and maintenance.

• Implement systems for effective asset management and maintenance scheduling.

• Identify and implement process improvements for operational efficiency.

• Work cross-functionally to streamline operations and implement best practices.

• Establish and track key performance indicators (KPIs), analyze data, and report progress toward goals.

• Manage client relationships and address feedback

• Support onboarding and training for new customers to enhance service usage and satisfaction.

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience

• Must be authorized to work in Canada without sponsorship now or in the future. RTX will not offer sponsorship for this position

• Experience in Radio Communications and/or IT customer service support 

• Prior leadership and people management experience 

Qualifications We Prefer

• Prior experience in two way radio communications and dispatch console systems    

• Analytical skills and experience with performance metrics.

• Communication and interpersonal skills, bi-lingual in English and French 

What we Offer

 Some of our competitive benefits package includes:  

• 3 weeks paid vacation.
• Extended health care, dental, vision, and more.
• Life & Long-term disability
• Group RRSP with company contributions up to 18 combined  
• Ongoing training and education
• Employee tuition reimbursement in select areas
• Onsite Parking
• Located near public transit.

Learn More & Apply Now!

Avionics delivers advanced cockpit displays, vision systems, and comprehensive digital solutions for global government, commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers, crews, and militaries, from aircraft and airports to air traffic management. Join us in creating solutions that connect the world, one flight at a time. Start your application today.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.  

Apply now and be part of the team thats redefining aerospace, every day.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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