DescriptionThere’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.
Key Responsibilities:- Responsible for day to day operational, financial, and personnel performance.
- Establish or implement goals and standards to maintain and control operational integrity, service levels, costs, and safety requirements.
- Supervise performance against plans and initiates corrective actions to improve results.
- Identify equipment, facilities, staffing, and training needs.
- Participate as team member to headquarters support organizations and United operating departments.
- Coordinate and provide functional mentorship and supervision of contracted ground handling agents.
- Represent United Airlines for airport activities to host government federal, state, and local airport authority agencies.
- Direct the airport operational activities for all airport lines of service including customer service, ramp service, and station control center/operations in a fully vendor and outsourced environment.
- Direct station activities to ensure outstanding customer service including mainline and STAR Alliance partners.
- Ensure all security measures are accurately in place to comply with AOSSP and UA internal security requirements.
- Responsible for compliance with Stations controls and Internal Audit standards.
- Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees.
- Responsible for performance management and ongoing professional developmental support of team members.
- Manage vendor service contracts and maintain positive vendor relations and various airport management relations and ongoing exchange of information and ideas.
- Provide financial oversight for station level Airport Operations expenses – assuring targets are met.
- Represent the company to local governmental agencies and maintain strong working relationships.
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications):
- Bachelors degree or 4 years of relevant work experience
- 3 years of management experience in an airport services environment or equivalent experience
- Knowledge of airport operations to include hub operations, terminal/ramp operations, operational corporate policies and procedures, and airport ATW IT systems (i.e. AERO, BART, MAP device, SHARES, Volare)
- Ability to work in dynamic, fast paced operational environment.
- Analytical thinking, problem solving, goal-directed leadership, service-oriented performance, and drive for excellence
- Strong communication and interpersonal skills with proficiency in English (written and spoken)
- Flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations.
- Legally authorized to work in the Philippines for any employer without sponsorship and be able to pass security background check to acquire SITA access
- Willing an able to travel. For occasional travel to the USA, must have the ability to acquire United States visa as well as a valid and active passport
What will help you propel from the pack (Preferred Qualifications):
- Basic understanding of Ramp Service processes and knowledge of TC75 scanners
- Fluent in Cebuano
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT