Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

Reporting to the VP St. Maarten, the job holder is responsible for business interests, financial
performance and operations of St. Maarten

This job is at St Maarten Island, all applicants must possess a US Passport or a US Resident Card

Scale:
The customer base consists of a multiple Narrow body and Wide body Airlines, with a wide
variety and complexity of operations and product offering, although the principal services
provided will be ground handling. The role requires a proven leader with a strong operational,
financial and business understanding

Main Accountabilities

• Implement Menzies Aviation Policies and Procedures as laid down in the Five Star Audit of Management
• Formulate Local Operating Procedures in areas the Menzies Manuals do not apply.
• Ensure that Local Operating Procedures and defined in the LOPM, and the SQM are carried out.
• Ensuring service delivery to customer airlines in accordance with airline contracts, and within the agreed budget level.
• Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Policy Manual, and according to international aviation standards. • Monitoring performance and taking action to correct any shortfalls.
• Liaising with airline station managers, airport operations management, handling agents, customs, immigration, and security officials, union officials, and other airport stakeholders.
• Providing reports as required, and service delivery measurements.
• Providing leadership to the management team and developing their skills.
• Negotiating contracts with airlines and staff agreements with union officials
• Work shifts as required by the business.
• The development, implementation and maintenance of the station quality control system • With the VP, Safety, Security and Training –develop and implement the station Emergency Response Plan
• To report any significant deficiency in our products, materials and documents
• Has the duty to suggest any improvements to working practices especially those relating to safety and security

Key Skills, Qualifications and Experience:

• Substantial general management experience
• Extensive experience and knowledge of aviation services, ideally to include ramp, freight, and passenger handling.
• Financially and commercially astute with extensive experience and a strong grasp of financial practices including P&L responsibility.
• Excellent leadership and people management skills
• Strong communications skills and experience in liaising with senior airline, airport, and other stakeholder personnel.
• Fully conversant with international airline ramp handling procedures, international aviation safety and security procedures.
• Able to work with a multi-national workforce, and to adjust to the local conditions of the station.
• Good knowledge of ramp GSE.
• Good working knowledge of the IATA Standard Ground Handling Agreement.
• Aptitude to develop the management team, provides succession planning, and re-engineers business processes as demanded by changes in the business
• All applicants must possess a US Passport or a US Resident Card

Functional Knowledge:
In-depth understanding of concepts and procedures within own subject area and basic
knowledge of these elements in others
Business Expertise:
In-depth understanding of how the station integrates within the business and basic
commercial awareness
Leadership:
Management responsibility for multiple teams
Problem Solving:
Uses judgement based on the analysis of information
Nature of impact:
Full responsibility for delivery of end results, and contribution to planning, finances/budget
and formulation of policies
Area of Impact – The part of the Company where the role has an impact:
Primarily at station level
Interpersonal Skills:
Developed communication and diplomacy skills and an ability to persuade and influence