Job Description:
Airbus is looking for a Group Manager – ERP Customer Services to join the Bangalore, India location.
Group Manager-Customer Services is part of the Information Management (IM) function and is responsible for the day to day management of Customer Services team (part of ERP & Operation Solutions), which is located within IM Global In-house Centre (GIC). Success of this position will require strong international collaboration with global Airbus teams.
As a Group Manager, you are responsible for developing and maintaining applications across different Product service lines such as Logistics, Sales and distribution , Warehouse management using ERP(SAP) and Non ERP platforms with high level technologies and functional architecture.It is expected that you are passionate about delivery and service excellence, with a strong understanding and respect for Airbus values. You will establish team goals by fully understanding the business strategy and considering the organizational priorities, identify and evaluate business & technical trends and choose a course of action to achieve the same. You will accomplish the team results/performance by communicating job expectations, planning, monitoring coaching and leading the team in the right direction.
Primary responsibilities
Manage and lead the Operation Solutions team within the respect of Airbus values
Design and Develop solution for IM Operations in Airbus Commercial division using Functionalities of ERP
To work with different business on operations to define solutions having expertise on SAP Functionalities such as MM, WM,EWM,SD
Work closely with SAP on enhancing the existing solutions and preparing a roadmap with the new products and technologies such as, IBP, S4Hana ..
Work closely with various Product Service leaders across Airbus Domains to optimize the tools and processes to bring standard and sustainable tools
Enable team to drive simplification and optimization of daily activities and tools being used across domain
Support team in building the roadmap on plan for future applications
Lead the team using a performance management and development process with the right training program.
Provide effective performance feedback through employee recognition, rewards, and disciplinary action when it’s required.
Coach, mentor, provide oversight and direction to the team accordance with the organization&39;s policies and procedures
Develop the team to take the delegation and empower them to take responsibility for their jobs and goals
Consciously create a workplace culture that is consistent with the overall organization&39;s goal and objectives
Manage work timing schedules, job rotation and vacations of the team
Maintain transparent and appropriate communication with the team
Responsible to take business decisions in accordance with organization policies and procedures
Responsible for overall budget management
Promote a high quality of end-user experience by considering last SAP technologies to implement to answering the business needs
Work closely with the ERP business teams to ensure the projects meet business needs, on time, on cost and on quality
Take the accountability of developing and maintaining a detailed project follow-up & ensure that deliverables are in line with the timeline. Manage accordingly risks through mitigation planning
Ability to provide solutions, determine overall management direction and provide recommendations for complex issues
Managing coordination of the teams and working groups engaged globally in the different projects
Manage global communications and alignment with all stakeholders
Liaises with, and updates progress to, senior management
Overall Cost /budget Estimation and control by managing all aspects
Conduct the performance evaluation of the team
Help the team identify their appropriate career path & develop competencies of the Team and prepare for future competencies
Continuously look new opportunities within the frame of Global In-house Centre Technology Services Solutions
Qualification & Experience
Graduate/Post Graduate with 12&43; years of experience in ERP domain. Experience in delivering SAP applications/projects with following criteria:
Expert level:
Leadership skills & Project Management
Business / affairs Management
Project Management
Service Delivery Management
Ability to engage and motivate people
Experience in building new teams
Defining technology roadmaps
Agile Safe Methodologies
Intermediate level:
SAP MM, EWM/SD or SAP Development
Understanding of at least one SAP module process, preferably production or manufacturing
Ability to shift between domains and multi-skills experience is highly desirable.
Professional Networking skills.
Agile/ SAFe principle and Service Management best practices
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Group India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.