HR Employee Relations - Manager (Remote)

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

The Manager Employee Relations manages high level activities related to employee relations, labor relations, ethics helpline and executive level complaints. This position is primarily responsible for conducting thorough, timely and objective investigations into allegations of misconduct and other human resources related investigations and/or policy violations. The individual is to be a neutral fact finder that ensures the allegations are investigated efficiently, thoroughly reviewed, and addressed in compliance with established policies and procedures. The Manager Employee Relations also serves as a consultant and advisor to senior leadership, business partners as well as other employees within their respective location.

• Investigates all Human Resources assigned or directly reported complaints
• Responsible for intake, researching the allegation, developing an investigation plan, conducting effective interviews and data collection, completing a written report and communicating an appropriate summary to relevant parties
• Works closely with leaders within the Human Resources, Labor Relations, Legal, Corporate Security, Ethics & Compliance and other departments across Uniteds organization
• Assists in facilitating training when needed
• Compiles all investigation data within the appropriate case management database
• Ability to optimally document all interview notes and case documentation within a timely fashion
• Ability to run regular reports from the case management database
• Analyzes employee relations trends with business leaders and HR teams
• Serves as a subject matter expert to all multiple levels of management and HR Business Partners regarding employment and labor law in support of employee engagement
• Partners with Labor Relations, HR Business Partners, Corporate Security, Ethics & Compliance and Legal when conducting investigations to provide counsel and facilitate prompt and effective resolution of workplace concerns

The salary for this position is $91,800 to $134,640, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.

Bonus eligible: yes

At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.

The Job Posting End Date is 03/04/2024.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

• Bachelor’s degree in HR, Business Administration, Criminal Justice or other related fields or equivalent work experience
• 7 or more years, Human Resources, Employee Relations, Labor Relations, investigative experience, or corporate law
• Knowledge of principles and practices of human resources management and labor relations applicable to United Airlines
• Extensive knowledge of Microsoft Word, Excel and PowerPoint and ability to learn and use Navex Global, PeopleSoft, Taleo and Cornerstone software
• Expansive knowledge of applicable state and federal employment and labor laws and the compliance requirements of those laws
• Solid knowledge of federal and state employment laws
• Strong analytical, fact-finding and evidence gathering skills
• Excellent verbal, written and interpersonal communication skills in order to effectively connect with senior leadership/executive levels within United
• Ability to build and maintain credibility within all levels of the organization
• Dedication to maintaining confidentiality of sensitive, employment-related information
• Strong time management and organizational skills with the ability to be flexible and exercise a sense of urgency in handling multiple cases, effectively planning, organizing and prioritizing cases
• Experience with Legal Counsel, Human Resources, Labor Relations, etc.
• Extensive skills in mediation and problem resolution methods
• Ability to develop and facilitate classroom and other methods of training to all levels of the organization to mitigate organizational risk, promote Uniteds Core 4 values, ethics policies and improve managerial skills and field leadership
• Demonstrate high ethical and professional standards that translate to building trust and confidence with internal customers throughout the United organization
• Demonstrate autonomy in decision-making and recommendations when working with business partners, internal and external to United Airlines
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

• Masters degree or equivalent work experience
• PHR or SPHR
• 10 or more years Employee Relations, Human Resources, Labor Relations, corporate law, or investigative experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.