IT Infrastructure Service Delivery Manager

Job Description:

Satair is seeking a Service Delivery Manager professional who thrives on optimizing IT infrastructure operations. Join our global IT infrastructure operations team and help us shape the future of IT services!

Satair A/S is growing and we are increasing our Infrastructure team! We understand the criticality of robust, secure, and reliable IT services and we deem this area as one of importance and requiring more attention. We are therefore expanding our Infrastructure team with a new role dedicated to Service Delivery Management. 

What the job is…

Service Delivery & Management

• Develop and implement processes in collaboration with our Process Manager for Service Request fulfillment, Incident Management, and Problem resolution

• Practice vendor management to ensure Framework Agreements, Service Agreement and the like is done accurately and according to the agreed

• Oversee the activities of IT infrastructure teams, ensuring timely and efficient service delivery

• Establish Key Performance Indicators (KPI’s) to enable us to measure our service consumption and the stability of the services

• Monitor these KPI’s to measure service quality and identify areas for improvement

• Implement continuous service improvement (CSI) initiatives to optimize IT infrastructure operations

• Participate in and/or drive larger tasks and projects within the realm of IT Infrastructure

Technical Expertise

• Possess a broad understanding of IT infrastructure technologies, including servers, storage, networking, and virtualization

• Stay abreast of emerging trends and technologies in the IT infrastructure space

• Ensure adherence to IT infrastructure best practices and security standards for the external services we buy

Communication & Relationship Management:

• Maintain clear and consistent communication with all stakeholders, including business users, IT operations teams, and senior management

• Manage expectations and address concerns proactively

• Build strong relationships with key stakeholders to ensure successful service delivery

Vendor Management 

• Oversee relationships with our vendors providing IT infrastructure services

• Manage vendor contracts, ensure service level adherence, and negotiate cost-effective solutions

What do you offer?

We’re looking for a candidate who is curious by nature and eager to learn and also be able to share this knowledge within the team and beyond.

Being part of a team is important for you and you contribute with a positive spirit and promote collaboration.  

You are structured in your approach to work and believe that documentation is important.

Infrastructure & Operations wants to be a trusted partner in our IT organization, you contribute to this goal by being openly communicative and understanding when the need for urgency arises.
 

Excellent communication and relationship management skills, with the ability to independently drive activities and compile reports, with a proactive and self-directed approach.

Qualifications:

• Minimum 3&43; years of experience within Service Delivery Management

• Proven track record in managing IT service delivery and working with IT service management in tools like (e.g. ServiceNow)

• Experience with IT service management frameworks, such as ITIL

• Experience in vendor management, with a focus on overseeing service quality, contracts and managing vendor relationships.

• Understanding of IT infrastructure (servers, storage, networking, virtualization) and cloud services

• Great communication, interpersonal, and relationship management skills

• Ability to work effectively in a fast-paced and dynamic environment

• Problem-solving and analytical skills

What does your next challenge look like?

At Satair, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow.

Come on board and join us at Satair, an Airbus Services Company!

About SATAIR
Satair offers first class material management solutions in the aftermarket business of the aviation industry. We are working to be the most customer-centric organization in providing commercial aviation spares parts to make the world continue flying. We are constantly taking customer experience to new levels by improving how we fulfill and deliver customers’ orders quickly and accurately, anywhere in the world. To meet this goal, Satair is continually striving to innovate and provide best-in-class service levels by pioneering new products and services in a fast growing business environment.

With our global functional organization spanning across 11 different sites and locations worldwide with more than 1.700 people and a turnover of $3.0 billion, you will be part of a truly global family.

Our customers have the ultimate goal to operate their fleet and our Airbus aircraft safely, efficiently in a cost-time-quality effective manner and of course with the expected comfort level for their customers. We at Satair do everything to support our customers in this.

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

What do we offer at SATAIR?

At SATAIR, you will find much more than a job - we offer you the possibility of growing both your personal and professional capacities in a fun, supportive and informal working environment, where you will be encouraged to engage, share knowledge and ideas.

SATAIR is committed to achieving workforce diversity and creating an inclusive working environment. We love to bring in people with different backgrounds and experiences as we believe it enhances our performance immensely! 

Here is a selection of some of the benefits we offer our employees in Copenhagen: 

• Competitive remuneration, including short term incentive bonus on all levels

• Work/life balance: hybrid working, flex time, maternity/paternity/parental leave, 29 days of holiday &43; senior and flex days

• Personal development: personalized development plans, large portfolio of learning solutions and many internal mobility opportunities, both locally and globally 

• Health and well-being: Health insurance, in-house canteen with many healthy options

Come on board and join us at Satair, an Airbus Services Company
Please send us your application as soon as possible to get the opportunity to become part of an exceptional global team! We will be interviewing on an ongoing basis until we find the right candidate. So send us your application as soon as possible. 

We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

When applying for the position, you accept our data privacy statement:  http://www.SATAIR.com/privacy

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.