Job Requirements:
Required Education, Experience, & Skills - Education:
- Bachelor's degree in Computer Science, Information Technology, or a related field
- Experience:
- 5+ years of experience in software development, IT, or a related field, with at least 2 years of experience in a management or leadership role.
- Managing service ticket operations, ensuring timely resolution of tickets and incidents in ServiceNow by monitoring SLAs, KPIs, and client satisfaction metrics to ensure service excellence
- Experience working with cross-functional teams and managing IT projects
- Technical Skills:
- Proven experience with application support tools, such as ticketing systems, monitoring tools and debugging software
- Knowledge of SDLC, security and audit/compliance requirements and related processes
- Experience in software deployment, testing, or support
- Experience with IT service management frameworks, such as ITIL.
- Experience with software development, IT, or a related field.
- Soft Skills:
- Excellent communication, collaboration, and leadership skills
- Ability to work in a fast-paced environment and adapt to changing priorities with great Time management and organizational skill
- Ability to analyze complex problems and develop creative solutions.
- Ability to manage multiple projects and priorities simultaneously
- Strong business acumen and understanding of technical requirements
Preferred Education, Experience, & Skills Fluency in English, with ability to communicate effectively with stakeholders across different regions and cultures
Experience in supporting manufacturing, operations, or a related field is preferred
Pay Information
Full-Time Salary Range: $115779 - $196825
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.