IT Service Manager - Content Management (d/f/m)

Job Description:

In order to support our diverse and international Digital Workplace team, we at Airbus Commercial are looking for you as an IT Service Manager - Content Management (d/f/m) who will help us industrialize and strengthen our service delivery and global operations, especially with our new outsourcing contract delivered from India.

The goal of Digital Workplace is to make a significant and positive impact on the way Airbus employees work, collaborate and share information as well as providing a foundational step for the digital transformation of Airbus. This is achieved through the deployment and support of new tools and technologies enabling better cross functional collaboration, improved productivity, greater company integration, and improved transparency and more open and horizontal information exchange.  A critical element required to achieve success for Digital Workplace is a clearly defined strategy supported by effective transformation plan and operational controls. 

This role is also available with reduced weekly hours and an adapted scope of tasks.

Your location

You will be working at the largest production site for civil aircraft situated in Hamburg. Its location on the southern banks of the river Elbe includes the option to commute by ferry. Experience the special flair of Hamburg in your spare time where vibrant cosmopolitan culture meets nautic legacy.

Your benefits

• Attractive salary and special payments

• 30 days holidays and extra days-off for special occasions

• Excellent upskilling opportunities and great international, group wide development prospects

• Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, transportation subsidy, employee benefits at cooperating companies

• On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen and cafeteria

• Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout)

• Working in a diverse environment, with more than 140 nationalities, where every voice is heard

• Learning & development opportunities through our Airbus academies (e.g. Digital Academy, Programme & Project Management Academy, etc), Communities of Practice, Airbus Leadership University and our ever-enriching catalogue of online and face-to-face courses including specific certifications recognized inside & outside Airbus e.g. Cloud certification (AWS for Amazon Web Services, GCP for Google Cloud Platform)

• Dedicated time for Learning for all our employees

• Our ways of working: 

  • Working model: flexible approach, hybrid working

  • Working approach and environment: Agile, Google Workspace

Your tasks and responsibilities

• You will define the Service and Product Line descriptions, the Service Line Agreements (SLAs), Operational Level Agreements (OLAs) and KPIs together with the various involved business domains in agreement with the product manager

• You will monitor, report and manage the fulfillment of the SLAs and initiate actions for mitigation in case of non-fulfillment together with the product manager

• You will manage the maintenance of cost allocation together with the business

• You will drive and report on the delivery of IS services according to SLAs and cost optimization for infrastructure or applications

• You will define the required corrective actions to meet the objectives and drive the associated operational teams

• You will ensure services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations

• You will monitor both insourced and outsourced teams and activities (in conjunction with contract management done in the sourcing teams)

• You will be responsible for the budget management of related products

Desired skills and qualifications

• You hold a degree in Computer Science, Computer Engineering, Information technology or bring a comparable qualification combined with several years of work experience in IT Service Management

• You bring good knowledge of IT Operations (ITIL)

• Ideally, you bring experience in Contract Management for projects/ programmes

• You like to take responsibility, also for budget management

• Work experience in Agile, Scrum, SAFe and/ or Kanban projects is considered a plus

• You have good communication skills that enable you to synthesize, structure and vulgarize highly technical topics

• You want to drive change and are good in managing stakeholders at different levels including partners and subcontractors 

• You bring a collaborative and curious mindset and always strive to develop yourself and others

• You are fluent in English and German

Business Travels

This role will involve some travels for business and as such you must be able to travel accordingly. Current estimation is once a month for two days.

This position will require a security clearance or will require being eligible for clearance by the recognized authorities.

Not a 100 match? No worries! Airbus supports your personal growth with customized development solutions.

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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom&64;airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.