Keep Critical Systems Running — Join as an Incident Manager in Aerospace Operations
Location: Annapolis, MD
Schedule: Monday–Friday 7:00 AM – 3:30 PM (EST)
(24/7/365 Operations Center – some weekends & holidays required; non-rotating shift)
Pay Rate: $34.66/hour
Job Type: Full-Time 12-Month Contract
Be the First Line of Defense in Mission-Critical OperationsPDS Tech Commercial is partnering with a leader in the aviation industry to hire a skilled Incident Manager (Tier 2). In this high-impact role, you’ll help ensure the reliability of global communication networks that support aviation operations. Your work will directly contribute to system uptime, customer satisfaction, and operational continuity in a fast-paced Network Operations Center (NOC) environment.
What You’ll DoAs an Incident Manager, you will:
Monitor network systems and coordinate with telecom providers to restore service quickly and efficiently
Track and document incidents in real time using incident management tools
Troubleshoot and resolve network and system issues with limited to moderate complexity
Support high-availability IP networks, messaging systems, and air-to-ground communication platforms
Escalate and collaborate with senior team members on complex or critical issues
Analyze system performance and proactively identify risks and improvement opportunities
Participate in network design, deployment, and configuration support
Provide clear guidance to customers and internal teams to resolve technical issues
Apply established processes with precision, ensuring minimal disruption to services
Manage multiple priorities in a fast-paced, high-visibility environment
What You’ll LearnYou’ll receive structured training across three critical NOC functions:
Transport: Monitoring core-to-edge network infrastructure (routers, switches, firewalls, circuits)
DataLink: Supporting air-to-ground communication systems and ground station operations
Applications: Overseeing messaging systems that enable the flow of millions of daily communications
What You BringRequired Qualifications:
AA/AS degree with 6+ years of experience OR HS Diploma/GED with 2+ years of relevant experience
CCNA, Security+, or equivalent (or currently pursuing)
Knowledge of TCP/IP networking protocols and system interconnectivity
Experience troubleshooting Cisco devices
Familiarity with HSRP/BGP routing protocols
Prior customer service experience
This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.
Preferred Skills:
Strong multitasking and prioritization abilities
High attention to detail in incident tracking and resolution
Ability to work effectively in a 24/7 operations environment
Collaborative mindset with strong communication skills
Why Join UsAt PDS Tech Commercial, you’ll be part of a team that keeps critical aviation communication systems running smoothly across the globe. This is your chance to work in a dynamic, mission-driven environment where every decision matters.
What you can expect:
Competitive pay with stable, full-time hours
Exposure to cutting-edge network operations and aerospace systems
Hands-on training across multiple NOC disciplines
A collaborative team environment focused on innovation and reliability
The opportunity to grow your technical expertise in a high-demand field
Ready to Take Control of Critical Operations?If you’re a problem-solver who thrives under pressure and is passionate about network performance and reliability, this is your opportunity to make a real impact.
Apply today and help keep the systems that power aviation running seamlessly.
Pay Details: $34.66 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
