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DescriptionInflight
The Inflight Services department includes flight attendants and the teams that support them
Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
Job overview and responsibilities
The Inflight Duty Manager (IFDM) is responsible for all aspects of current, contingent and emergency operations while remaining the point of contact for all Inflight related matters in the NOC. The IFDM works with the Network Director, Flight Ops, Crew Scheduling, Hotel Operations, Security and all other operational stakeholders to positively impact flight attendants and sustain an on-time, safe operation 24/7/365.
- Serves as the Inflight Duty manager (IFDM) at the Network Operations Center (NOC)
- Serves as the SVP Inflight Services representative to the NOC and acts as an integral part of the operational control function of the airline while working with the NOC bridge team (Network Director, Manager of Flight Dispatch Operations, Tech Ops Manager, Flight Operations Duty Manager (FODM) and Crew Resources Manager) and all other operational stakeholders as it pertains to the operation of flight
- Acts as the primary Inflight Services first responder during crisis, emergency or irregular operations
- As such the IFDM is responsible for making decisions on behalf of the Inflight leadership and providing operational support for flight attendants outside normal base business hours
- Utilizes flight attendant and management feedback, monitors base operations, and works with base management and WHQ to improve flight attendant service levels
- Has knowledge of and expertise for the JCBA and understands the scope under which the flight attendants
- Uses this knowledge to ensure that flight attendants and other divisions comply with the contract in order to improve operational efficiency
- Serves as a subject matter expert on company policy, contractual issues, FARs and flight related procedures for all fleets
- Maintains knowledge of inflight operations and procedures and attends training as required to maintain proficiency
- Participates in projects/meetings to support the IFDM with appropriate collateral duties assigned
- Acts as liaison between Inflight Services and other divisions to provide a consistent, quality product to our flight attendants and customers
- Leads and manages continuous improvement and operational reliability efforts
- Executes company policy with respect to operational matters
- Provides input to the Inflight Services Leadership
- Responds to incidents or accidents as necessary using NOC/local domicile plan
- Serves as Inflight Services on-scene responder as necessary during incidents/accidents
- Trains as necessary to be able to provide this function
QualificationsWhat’s needed to succeed (Minimum Qualifications):- Bachelor’s Degree or experience equivalent
- Regular attendance and punctuality in accordance with Uniteds policies is required
- Attendance is required at work location
- Minimum 2+ years of experience in a related field
- Strong communication, written skills & common software applicable to work group
- Effective presentation, planning and organizational skills
- Conflict resolution and decision making, with ability to lead
- Knowledge of software (Windows Outlook, Excel, Word,)
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- Current Flight Attendant Qualification
- Minimum of 3 years airline experience
- Minimum of 3 years flight attendant onboard leadership experience
- Working knowledge of FAA regulations
The base pay range for this role is $79,800.00 to $108,790.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry