Tasks
In the Service Experience area, we support our customers with their concerns before and after the flight: from new bookings to processing feedback after the trip. We manage teams at locations around the world, design customer-oriented processes, check quality and solve special cases.
- As part of the team, you will work on initiatives and projects. You will gain an insight into project and concept work and take responsibility for sub-projects
- You will develop and produce communication material for our global service providers (work instructions, newsletters, presentations, training documents)
- You will investigate problem areas, prepare analyses, derive measures and implement them. You will get to know numerous interfaces within the company
- You will support tenders and help evaluate the bids submitted by bidders
- You will support the management of external service providers (e.g. by developing incentive concepts)
- You will support us in the planning and organization of internal events and workshops
Benefits
Free parking, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Discounts / shopping, Employee events (summer festivals, participation in sports competitions etc), Flexible working hours
Requirements
You enjoy working in a team and have a high level of customer and service orientation. You take a structured approach and dont get flustered, even when things get busy.
- Enrolled for the entire period of the internship (current certificate of enrollment and a written proof of mandatory internship must be enclosed with the application) or the internship between the Bachelors and Masters degree program (Gap Year)
- Strong communication and organizational skills
- Initiative and commitment
- Confidence in dealing with Microsoft Office programs
- Very good written and spoken German and English skills
- You have preferably already gained some work experience
Further information can alsobe found in our FAQs.
Company
About Deutsche Lufthansa AG
The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home spanet. With 96,677 employees, the Lufthansa Group generated revenue of EUR 35,442m in the financial year 2023. Deutsche Lufthansa AG is organized into the business segments Network Airlines, Point-to-Point Airlines, the Aviation Services segment with the business segments Logistics, MRO and the other companies and Group functions.
