As a Key Account Manager within our busy Customer Support team, you will:

• Directly manage a number of Airlines and/or MRO (Maintenance Repair and Overhaul) accounts within the EAME region. You will be a focal point for Spares Order Management Activity and managing the Customer Relationship including satisfaction for the three product divisions – Landing Gear, Wheels and Brakes, plus Braking, Steering and Monitoring Systems Equipment.

• Interface and coordinate with the internal functions including Logistics, Credit Management, Warehouse, Supply Chain for any Spares management activity and resolution of customer issues, plus working with the Customer Support Manager (CSM) network for preparation of customer account reviews.

• Proactively manage the Critical Short List (CSL) with major customers and control customer demand through order book monitoring, delivery plan follow-up, order promising, delivery plan building logistics, risk analysis on deliveries, abnormal demand management, Enterprise resource planning (ERP) update if needed.

• Close coordination and support needed with direct CSC management and teams including Customer Support Representatives to ensure daily priorities are managed and achieved and identify any improvements to the ordering process

• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including: Request for Quotation (RFQ), Order Entry, Deliveries etc

• Promote to customers usage of the many support tools available via our online portal.

What do you need from me?
Essential -
• Demonstrable experience of managing customer relationships in a similar role
• Customer Mindset and Customer focused.
• Positive approach to working as part of a team and also independently.
• Ideally experience in some of the current applications used including: SAP, MS Dynamics, Office, SharePoint, CRM and other similar software.
• Effective communication skills including both verbal, written and presentation.