dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.

As Lead Business Improvement Associate you will delivers Cargo business solutions as per the business process/requirements. Assesses the effectiveness of the changed process and the usage of tools while continuously focusing on improving the process and tools based on business demand and industry trend.

In this role you will:

• Ensures availability of Systems and all automated interfaces (with vendor or in-house developed systems) to achieve operational targets and the highest levels of service delivery in line with Operational requirements.
• Evaluates the usage of the tool& solution by the user community and highlights the non-compliance and area of improvements.
• Supports Managers in sourcing tools required to meet our objective and Conducts Proof of Concept.
• Supports direct reports in defining the roll out plan and ensure the changes are rolled out across the warehouse and other facilities.
• Approves and certifies the product post successful User Acceptance Testing for product implementation in production live operations. Participates in Configuration of the product readiness for Production roll out.
• Leads and drives the Improved Business/Systems processes in dnata Cargo to ensure Cargo operational requirements are met and serviced to the highest possible standards and in a cost efficient manner.
• Administers co-ordinates and synergises the cargo systems with operational requirements and trends in order to achieve required performance efficiencies. Benchspans systems, service level agreements, work instructions, services and processes against other leading products in the industry ensuring dnata cargo is always at par if not better.
• Understands the changes recommended by External customers and conduct feasibility study on those ensuring the same are incorporated for the benefit of all members.
• Accountable for the efficient management & scheduling of changes in Business/System process ensuring availability of Systems and all automated interfaces to achieve operational targets.
• Assists in Conducting Process audit and assess system processes to ensure the same are in line with Service level Agreements, Standard Operating Procedures, and any Gaps identified to be analysed and adequate processes need to be implemented to address deviations. Alternatively new changes a per industry guidelines to be implemented.
• Collaborates with the team and support Operations in attending to any Critical Process/System issues as and when needed.
• Ensures cases / complaints registered by Internal & external customers are resolved within the agreed SLA norms.
• Assists the Business Technology Improvement Controller in analysis of changes / recommendations to support the implementation process.
• Recommends preventive measures by analysing cases and issues reported around Systems, tools and interfaces.

To be considered for this role, you should meet the below requirements:

• Degree in Supply chain management, Logistics or operational management.
• Experience of 4-6 years relevant post qualification experience in Cargo handling Systems/Environment
• Comprehensive knowledge of Supply Chain, Air Cargo Industry and Warehouse.
• Ability to understand, communicate and translate Business/Operational processes into System Requirements
• Analytical ability to engage in testing interface level information between systems (agents and airlines)
• Proficient Data collection and analysis Skills
• Good English written and spoken communication
• Proficient Presentation and Facilitation Skills

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.