The Line Service Manger will lead, implement, administer, and manage the day-to-day activities within the Line Service Department. Personnel supervision, fueling operations, aircraft towing, hangar management, Q/C oversight, fuel farm management, safety, security and customer service compose the core duties of responsibilities for the Line Service Manager.
1.Manage personnel to meet required staffing levels for the Line Department, including hiring and terminating staff as required to fulfill 24 hour staffing.
2.Successfully communicate/interface with other Neptune Divisions as it affects Line Service duties and coordinating needs.
3.Successfully communicate with Front Desk personnel and Senior management to discuss departmental needs/trends and best coordinated service methods for customers.
4.Successfully communicate with GSE mechanic to address equipment needs/problems.
5.Successfully communicate with customers and take care of customer needs.
6.Develop/establish written Line Service procedures for essential job functions.
7.Perform or oversee the required QC duties related to fueling operations and equipment per ATA 103 and NFPA 407.
8.Perform or oversee the required training duties required by the Airlines.
9.Provide/coordinate company embroidered apparel/clothing required for Line Service work.
10.Provide training and oversight as it relates to Line Service equipment (fuel trucks, tugs, belt-loaders, deicers, snowplows, GPU’s, heat-carts, hangars, etc.)
11.Delegate responsibilities as appropriate to Supervisors or trained personnel.
12.Ensure that assigned or delegated projects and tasks are completed in a timely manner.
13.Responsible for the professional growth of Line Service personnel.
14.Work behind the scenes to solve problems, mediate disputes, and deal with issues within the Line Service team. Determine appropriate disciplinary actions with management and Human Resources concurrence per the Company Employee Handbook.
15.Order/forecast supplies for the department, including all aviation fuels.
16.Track timecards, post times for the Line Department bi-weekly.
17.Understand customer priorities.
18. Ability to stack hangars to their maximum potential with many aircraft.
19.Perform any other duties as assigned by the FBO General Manager.
Key Skills & Competencies:
·Understanding of procedures and processes required in the Line Service industry, servicing large and small aircraft. Possess knowledge of common aircraft types, service points, safety concerns and dimensions.
·Possess some familiarity of A.T.A 103 and NFPA 407 code.
·Have excellent organizational skills and be able to manage multiple activities within a busy aviation environment. Ability to multi-task is critical.
·Highly motivated self-starter with a proactive approach to problem solving.
·Have the ability to develop and grow direct reports professional capabilities.
·Demonstrate high self-awareness and continuous effort to improve self and organization.