IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 2000+ daily flights, connecting over 118 destinations (of which 32 international), welcoming 100 million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian spanet. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.
Role Summary
We are looking for an Assistant Manager/ Manager who will bridge hands-ondesign, research practice with delivery ownership. This role demands someone who is AI ready and can independently drive medium-to-large projects, manage stakeholder expectations, mentor junior team members, and ensure design/research outputs align with business goals. Will play a pivotal role in setting vision, building capability, and ensuring design & research excellence that drives digital transformation.
Key Responsibilities
• Own end-to-end delivery of design projects with measurable business outcomes (engagement, NPS, conversion, etc.).
• Translate insights into actionable design strategies that enhance human experience journeys.
• Guide and review the work of team members, ensuring adherence to design system and research frameworks.
• Partner with Product, Tech, and Business heads to co-create roadmaps and define success metrics.
• Facilitate workshops with cross-functional teams to align business, product, and design priorities.
• Support the Manager/Lead in preparing presentations, reports, and insightsfor senior leadership.
• Manage vendor partners/agencies when required to extend delivery capacity.
Required Skills and Qualifications
• Hands-on AI readiness for Design enhancement and co-creation.
• Expertise in UX strategy, user research, and digital product design.
• Strong proficiency in design and research tools (Figma, Analytics & survey platforms).
• Ability to churn out requirement with agility and quality.
• Strong leadership and stakeholder management experience.• Ability to balance user-centric design/research with business requirements.
• Demonstrated experience in managing projects with multiple stakeholders.
• Strong storytelling and presentation skills for leadership forums.
Experience
• 6 to 10 years of experience in UX/UI design and UX research with at least 2 years in a people management role.
• Proven track record of managing digital product design independently.
• Bachelor’s or Master’s degree in Design, HCI, Psychology, or related field.
Key Attributes
• Problem-solving mindset with business awareness and growth mindset.
• Ability to coach junior team members and foster collaborative culture.
• Ownership-driven, with strong planning and prioritization skills.
Additional information
At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status.
IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxxgoindigo.in). Please report any fake job offer to eco.goindigo.in
At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’
