Company Horizon Air

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Specific Details

This position is not required to be fully in-office and allows some remote work flexibility.

Role Summary

The Manager Duty Desk is responsible for executing on the strategy for maintaining consistency throughout the system for the duty desk team at Horizon. As a people leader, this role leads and establishes priorities for the team to ensure that policies and processes are compliant and consistent throughout the system.

Key Duties

• Lead duty desk team with established objectives and priorities to create a roadmap of compliant and consistent policies, processes and practices that will be maintained throughout the system.

• Execute on strategy to create, review and align the policies, processes and practices for the Duty Desk team across Horizon’s stations through policy creation and documentation.

• Make decisions that ensure the administrative support provided by the Duty Desk, such as our processes for payroll and scheduling, are compliant our existing policies[KM1] , and federal and state law.

• Shape the culture of the team through action, presence, and reinforcement of behaviors. Influence positive employee relations through engagement and ensuring thorough and fair processes are used when handling employee concerns.

• Develop people through effective performance management focusing on opportunities, continuous feedback & delegation.

• Influence across the team by training station leaders and administrative supervisors in matters related to duty desk and training such as relief schedules, LOAs, and OJIs.

• Provide written and verbal internal communication regarding policy and process changes to the Duty Desk team, station leaders or/and other internal customers, where [KM2] applicable.

• Cultivate a positive “dotted line” relationship with the training, policies and procedures team by providing feedback and identifying ways to continuously improve payroll on programs they support.

• Assign tasks and projects to the Duty Desk team while providing support, setting expectations and ensuring accountability.

• Collaborate with the Manager of Resource Planning through bid launch transitions and planning.

Job-Specific Experience, Education & Skills

Required

• 5 years of experience in station operations.

• 2 years of leadership experience.

• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.

• Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to provide insight, recommendations and create collaborative relationships to solve complex challenges that drive outcomes in the best interest of the company.

• Excellent problem-solving skills with the ability to understand the root causes of issues and resolve thoroughly.

• Detail oriented and highly organized with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.

• Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly, and candidly.

• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

• Able and willing to travel up to 25 of the time.

• High school diploma or equivalent.

• Minimum age of 18.

• Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Salary Range

$71,600 --$118,150 / year

Pay Details

This position has the flexibility to be based in SEA, PDX, BOI, or GEG. The salary range will vary depending on where the new hire is based.

Salary range for SEA:

$78,750 - $118,150

Salary range for PDX/BOI/GEG:

$71,600 - $107,400

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Note: We don’t typically hire at the top of the range.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air

• Comprehensive well-being programs including medical, dental and vision benefits

• Generous 401k match program

• Quarterly and annual bonus plans

• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Airport SIDA Badge Requirements

Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;

(2) Ensure that employment decisions are based only on valid job requirements; and

(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Government Contractor & Department of Transportation (DOT) Regulations

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply by 7:00 PM Pacific Time on

1/30/2026

FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Location Portland, OR - Airport
L: LI-B
Job Locations USA-OR-Portland USA-ID-Boise USA-WA-Spokane USA-WA-SeaTac
Requisition ID 2026-18079
Category Corporate & Operations