Position Summary 

The Manager is responsible for executing all line maintenance scheduling activities.  The Manager has the responsibilities for oversight of the forecasting, the planning, and the implementation of scheduled maintenance events (including special attention focused on cabin appearance) for the Technical Operations Department.  The Manager must ensure the optimum performance of the Maintenance Planners in their duties to maintain fleet safety and reliability.  They must also considering the optimal economic cost benefit to JetBlue, as well as ensuring their internal/external customer satisfaction.  FAA regulatory compliance is essential, ensuring no overfly activities of any maintenance tasks.  Other considerations include coordination between Technical Operations, System Operations, Marketing, and other customers.  

Essential Responsibilities 

• Responsible for ensuring all required maintenance items that are scheduled and issued within time limit intervals specified by the Continued Airworthy Maintenance Program (CAMP) and approved by the FAA  

• Supervises the Planners in preparing all scheduled line maintenance tasks such as, Service checks, Weekly, Segment checks, MDDRs (MELs, CDLs, TSIs, GMM items) and all near term (120 day) forecast of items coming due 

• Supervises team and work with other Planners and Scheduler to route, re-route and swap aircraft to accomplish team goals of meeting the maintenance constraints (manpower, ground time, etc.) 

• Monitors the “Maintenance and Engineering” (M&E) system for correct accomplishments of initial, final and repetitive tasks, including all Airworthiness Directive’s and Engineering Orders/Authorizations 

• Coordinates with Planners, Materials, Maintenance and Maintenance Control on all manpower, parts, and tooling required 

• Coordinates and communicates critical issues with respective internal/external customers 

• Prioritizes, schedules, and incorporates cabin condition tasks into daily workload (cabins cleans, seat inspections and deferrals) 

• Tracks and reports compliance and condition of cabin tasks  

• Prioritizes and releases daily workload.  Adjusts and communicates for schedule changes, deferred work, and systems interruptions (Irregular Operations (IROPS)). 

• Monitors and sets sufficient ground time with Operations for aircraft maintenance. 

• Executes business strategy to accomplish Tech Ops goals, objectives and key metrics 

• Initiates process measurements and improvements, include process mapping to improve efficiency and flexibility of organizations 

• Reviews, recommends and implements technology and processes improvements 

• Directs and assists with the accountability of all issued work packages (i.e. research and resolve paperwork discrepancies) 

• Drives results, setting the technical and safety standards while providing strong leadership and technical support to a group of experienced maintenance professionals  

• Take a significant role in the development of crewmembers to support the engagement, growth, goal achievement 

• Assists in defining the standards to which JetBlue’s maintains their fleet 

• Other duties as assigned 

Minimum Experience and Qualifications 

• Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience 

• Five (5) years airline Maintenance, Planning or Material experience 

• Three (3) years management experience 

• Working Knowledge of Part 121 Federal Aviation Regulations  

• Knowledge of Federal Aviation Regulations (FAR), Airworthy Directives (AD) and Service Bulletins (SB) 

• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge  

• Depending on location, may need to acquire and maintain a United States Customs Clearance   

• Available for occasional overnight travel (up to 10)  

• Valid travel documents with the ability to travel in and out of the United States 

• Proficient with Microsoft Office Suite 

• Working knowledge of Data Management Systems 

• Results oriented with the ability to balance diverse and dynamic operational requirements 

• Excellent verbal and written communication skills 

• Exceptional negotiating and interpersonal skills 

• Excellent analytical skills 

• Excellent organizational skills with the ability to manage multiple projects simultaneously 

• Flexibility, agility and change management skills 

• Ability to work under pressure, multitask and make critical decisions in a fast pace environment 

• Ability to train and motivate a team  

• Must pass a pre-employment drug test 

• Must be legally eligible to work in the country in which the position is located  

Preferred Experience and Qualifications 

• Master’s Degree or advanced degree in Aviation, Business Processes or Technical-related field 

• Valid Federal Aviation Administration (FAA) Airframe and Powerplant Certificate 

• Proficient in TRAX and Sabre/FliteTrac Plot 

• Lean/Six Sigma or Continuous Improvement training 

Crewmember Expectations:  

• Regular attendance and punctuality  

• Potential need to work flexible hours and be available to respond on short-notice 

• Able to maintain a professional appearance 

• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 

• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun  

• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System 

• Promote JetBlue’s 1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards 

• Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR)) 

• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls 

• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities 

• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. 

Equipment:  

• Computer and other office equipment 

Work Environment:  

• Normal Office Environment 

Physical Effort:   

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary) 

Compensation  

• The base pay range for this position is between $90,000.00 and $150,000.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include performance bonuses, restricted stock units, as well as access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.