Manager, Values Relations
Position Summary
The Manager Values Relations reports to the General Manager, Crew and Values Relations and is responsible for enhancing and maintaining positive Crew Relations to preserve our Direct Relationship with frontline crewmembers. Additionally, the Manager will be charged with helping to develop the strategies for the Values Committees (Union free workgroups) and partnering with the Operating Department leadership in executing on those strategies.
The Manager is an effective communicator and enjoys interacting with people at different levels within the organization and building and maintaining relationships. The Manager is comfortable working in a non-routine environment, is a skilled influencer, and an effective and resilient leader whose personal values match JetBlue’s values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
- Establishes relationships with Senior Leaders to foster cross functional collaboration and positive solutions and acts as a liaison between Senior Leaders and frontline crewmembers
- Oversees Values Relations by partnering with leadership of each workgroup including leadership liaisons
- Partners with People Data Insight to track data trends on engagement and positive Crew Relations concerns and monitors progress towards resolution
- Supports and ensures successful results of Values Committee projects/initiatives and provides direction to senior leadership
- Oversees communication strategies and partners with Corporate Communication to ensure that the company is effectively communicating with crewmembers regarding top concerns
- Takes a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
- Plans and carries out work assignments; resolves most conflicts which arise; coordinates work with others as necessary; interprets policy on own initiative in terms of established objectives. Keeps crewleader informed of progress, potentially controversial matters, or far-reaching implications
- Trains, assigns work to, and checks work of crewmembers; does not conduct the same work as that crewmember on a regular basis
- All other duties as assigned
