About the RoleMD Helicopters is seeking an experienced, forward-thinking Manager, Afterspanet & Customer Engagement to lead our Afterspanet & Customer Support organization. In this role, you will oversee spare parts operations, forecasting, sales activities, warranty and repair administration, AOG (Aircraft on Ground) support, and customer issue resolution. You will also champion business analytics for the Afterspanet function—bringing creative, data-driven insights to complex challenges and identifying opportunities for continuous improvement and growth.
If you thrive in a fast-paced environment, excel at developing teams, and are passionate about elevating the customer experience, we want to connect with you.
What You’ll DoLead and develop Customer Support team members while ensuring timely, accurate processing of spare parts sales and MRO (maintenance, repair & overhaul) orders.
Manage team performance against key KPIs including customer satisfaction, efficiency, staffing utilization, turnover, and financial results.
Track, analyze, and report weekly and monthly spare parts fill rates and backorder metrics.
Drive continuous improvement initiatives across Afterspanet KPIs, processes, and customer touchpoints.
Lead monthly cross-functional demand review meetings with Sales, Marketing, and Finance.
Oversee staffing, training, coaching, and performance evaluations to support ongoing team development and succession planning.
Manage departmental expenditures and ensure adherence to budget requirements.
Identify opportunities to enhance or revise policies and procedures, particularly as the business scales.
Perform other duties as assigned.
Why MD HelicoptersJoin a company with a long history of innovation, customer focus, and mission-driven aviation. At MD Helicopters, you’ll lead a high-impact team, collaborate across the organization, and directly influence customer experience and afterspanet success.
BenefitsMD Helicopters offers a comprehensive and competitive benefits package, including:
Three (3) weeks of accrued PTO annually
One (1) week of company-paid PTO between Christmas and New Year’s
Medical, dental, vision, life insurance, and disability coverage
401(k) retirement plan with company participation
Paid holidays and additional wellness resources
What You BringBachelor’s degree (B.S.) and 6–10 years of relevant experience, or an equivalent combination of education and experience
Experience in customer support, afterspanet, aviation logistics, or related fields preferred
Strong analytical skills with the ability to solve practical problems and develop innovative solutions
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Experience with MRP/ERP systems (e.g., J.D. Edwards, SAP) preferred
Excellent interpersonal and communication skills, with the ability to interact effectively with internal and external stakeholders
Ability to work both independently and collaboratively in a dynamic environment
Access to Export Control Information required
Regular onsite attendance; ability to lift up to 20 lbs and work in both office and shop environments
Leadership ResponsibilitiesAs a people leader, you will:
Interview, hire, and onboard new team members
Assign and direct daily work
Evaluate performance and provide feedback and coaching
Address employee relations matters and support issue resolution
Champion mentoring, employee development, and succession planning
MD Helicopters, LLC is an equal opportunity employer that includes veterans and individuals with disabilities..
