Manager, Computerized Maintenance Management System and Technical Drawing Center

In the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l’éventualité où un candidat bilingue qualifié n’est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Posting End Date2024-03-07

Job GradeL1 Zone B

Pay RangeCommensurate with Experience / Selon l’expérience

Job SummaryThe role is responsible for ensuring that our Computerized Maintenance Management System can produce the information required by Technology to meet its legal statutory and regulatory requirements as well as ISO 9002 / 14001 registration.
In addition, the role oversees the management of technical drawings within the NCDOCs application and is responsible for the team of specialists who administer the drawings.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment
• Competitive compensation and flexible benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

In this role you will:

• Developing short- and long-term strategic plans, policies, and procedures for Senior Management in MAXIMO and NCDOCs utilization and data requirements to ensure systems output meet Legal, Statutory and Regulatory requirements as well as ISO 9002 / 14001 registration. 
• Overseeing appropriate use of MAXIMO and NCDOCS, conducting trend analysis in system usage to ensure compliance to procedures and ensuring data integrity.
• Developing, managing, and publishing workflows, work processes and procedures for MAXIMO and NCDOCs users
• Overseeing MAXIMO and NCDOCs user requirements by managing (through EBS) system upgrades, developing user requirements / specifications, functional testing, and user acceptance testing to improve system efficiency.
• Generating performance metrics and performance indicators on core stakeholder business processes required to support ISO registration for Senior Management
• Developing and implementing changes to policies and procedures related to MAXIMO/NCDOCS and representing stakeholders for the development / improvement of other databases such as Business Intelligence Solutions, NESA/JAZZ and AOR databases.
• Developing task requirements, timetables, and budgets for system upgrades
• Managing a segment of the director’s budget, developing budgetary plans and projects based on operational requirements and priorities.
• Creating maintenance reports using MAXIMO for invoicing external clients for work done by Technical Services under contract
• Establishing and adjusting priorities in responding to numerous requests for data, users support and any other work requirements.
• Fully accountable for hiring staff, allocating priorities, assessing performance, authorizing leave, scheduling overtime, providing guidance and coaching and taking disciplinary action when required.
• Ensuring customer satisfaction and prompt resolution of issues
• Actively participating in the planning of short- and long-term plans for the Technology Services Department
• Planning human and financial resources requirements to meet current and future requirement.
• Establishing contingency plans to meet emergency situations, including bargaining agent actions to ensure contractual obligations are met in the event of work stoppage.

What you bring:

• Secondary school diploma and completion of an acceptable program in electronics technology normally acquired through completion of 2 to 3 years of post secondary study in this subject, or equivalent work experience.
• At least 5 years related experience in the industry.
• Experience managing budgeting and purchasing activities for technology procurement.
• Knowledge and background of ANS technology systems, T-BMS policies, standards, procedures, and techniques.
• Supervisory or leadership experience in the industry
• Knowledge of Technical Services work requirements and systems gained through experience at the senior technologist level
• Knowledge of MAXIMO and NCDOCS software capabilities / limitations and of other databases currently in use such as Workday, Service Now, NESA / JAZZ and NCSIS
• Knowledge of Databases and report generation from Databases
• A broad knowledge is required of electronic systems including diverse Communication, Navigational Aids, Surveillance and Air Traffic Management systems
• Knowledge of administrative and management policies and practice
• Knowledge of information, human and financial management practices
• Knowledge of NAV CANADA Organization
• Knowledge of EBS and PDG practices and procedures

How others describe you:

• People management for two teams who operate support functions to large user communities.
• Requirement gathering from user communities for both process and application usage.
• Ability to triage and prioritize demand.
• Budget and manage operating cost finances.

Working Conditions:

• Required to travel to various locations.
• This position is eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

At NAV CANADA, safety is our priority. We require pre-employment drug screening for all candidates offered positions designated as safety sensitive in accordance with NAV CANADA’s Drug and Alcohol policy.

We thank all applicants for their interest; only those selected for an interview will be contacted.