About Canadian North

Canadian North is a vital air service provider for the Canadian Arctic and an industry-leading charter carrier. With a mission to make life better in the communities we serve, we provide reliable passenger and cargo services to 25 northern communities, connecting them with major southern hubs in Ottawa, Montreal, Calgary, Winnipeg, and Edmonton.

As a proudly 100 Inuit-owned airline, we are deeply committed to cultural inclusivity, community investment, and the well-being of northern communities. Canadian North strives to be a trusted partner for the North by contributing to prosperity, fostering community connections, and supporting innovation and teamwork.

We prioritize safety, reliability, and collaborative success in everything we do. Our customers choose us because they trust us to deliver essential services with care and consistency. At Canadian North, we offer more than just a job—we provide an opportunity to embark on an adventure while making a meaningful difference in the communities we serve.

Join us as we connect northern Canada with the world, delivering on our mission and building a workplace where people want to start and grow their careers.

About the position

The Manager, Grooming is responsible for establishing and leading Canadian North’s grooming function to ensure consistent standards, regulatory compliance, and operational efficiency. This role will develop, implement, and manage a company-wide grooming program, overseeing vendor partnerships, quality assurance processes, and coordination with internal stakeholders to drive continuous improvement across the network.

Reporting to the Senior Manager, Fleet Services

*Non-bargaining

Duties and Responsibilities

Policy Development & Compliance

• Develop, implement, and maintain corporate grooming standards aligned with Canadian North’s brand image, safety protocols, and operational requirements.
• Ensure compliance with all internal policies, health and safety regulations, and airport authority requirements related to grooming activities

Vendor and Contract Management:

• Manage third-party grooming service providers, ensuring adherence to contractual service levels, budgetary controls and operational expectations
• Conduct regular evaluations and performance reviews of vendors to maintain grooming excellence.

Program Oversight:

• Lead and coordinate grooming operations across all bases in partnership with Maintenance Base Managers to ensure consistent service delivery and scheduling
• Implement quality assurance programs, including inspections, audits, and corrective actions while monitoring performance data to identify trends and drive continuous improvement
• Collaborate with Flight Operations, Cargo, and Airport Operations teams to ensure grooming standards and activities align with broader operational requirements, passenger experience expectations, and safety protocols.
• Track and analyze performance data to identify trends, gaps, and opportunities for improvement.

Procurement & Inventory Management:

• Oversee the procurement, distribution, and optimize costs of grooming materials and supplies across all operational bases.

Job Qualifications

• Post-secondary education in Aviation Management, Business Administration, or a related field is preferred

• 5 years of progressive experience in aviation grooming operations, aircraft appearance, or related aviation ground services, including at least 2 years of leadership or coordination experience.

• Extensive knowledge of aircraft grooming standards, practices, and procedures, including interior care, upholstery maintenance, and carpet cleaning.
• Strong leadership skills with the ability to provide functional oversight and collaborate effectively cross multiple operational bases.
• Proven experience managing operational schedules, inventory control, and multi-site service delivery.
• Excellent organizational, communication, and problem-solving skills with a strong attention to detail.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); familiarity with aviation maintenance systems (e.g., AMOS, TRAX) considered an asset.
• Solid understanding of aviation industry and airport safety regulations, with a commitment to regulatory compliance.
• Ability to travel frequently between operational bases and work flexible hours based on operational needs.
• Ability to communicate in Inuktitut is an asset
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada

Closing Date: July 1, 2025.