Manager, Ground Ops

Job Summary

The Manager, Ground OPS will oversee the development, implementation, maintenance and training of Ground Operations policies, procedures, and technology. This position works closely with corporate and field leadership to ensure station compliance with company standards, new system developments, and regulatory & safety requirements.

• Review, design, implement and maintain policies and procedures in the Ground Service Operations Manual that are clear, accurate and timely for Airport Services to include: manual revisions, user reference material, paper, or web-based publications.
• Oversee programs and regulatory requirements to ensure accuracy, standardization, and compliance with regulatory agencies.
• Coordinate revisions, updates, and modifications to maintain program accuracy and integrity with other departments.
• Collaborate with FAA and other departments to ensure cross functional efficiencies, policy alignment and FAA approval where appropriate. Proactively plan communication to frontline staff.
• Collaborate, define, document, and disseminate timely notifications and/or memorandums to announce new or revised policies and procedures for Ground Operations.
• Prepare documents for new system projects. Plan for and execute Proof of Concepts (PoCs) to test new procedures and technology to continuously improve operational performance. Build business cases leveraging data and analytics to demonstrate value proposition of PoCs which improve operational performance and/or realize cost savings for the airline.
• Provide oversight for the design, development, and implementation of ground operations technology.
• Oversee training material correlating with new technology and procedures. Approve course revisions made by instructional designers. Ensure curriculum reflects policy, procedure, and regulatory changes.
• Deploy change management methodologies to foster adoption of new technologies. Build and deliver metrics and analytics to demonstrate station compliance and adoption rates of new procedures and technology. Must also be able to analyze data and performance metrics and make recommendations for continuous improvement.
• Oversee testing support as needed. Develop and deliver communication and updated training materials as needed. Collaborate with other departments to ensure alignment in policies and manuals.
• May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (e.g., emergencies change in workload, rush jobs or technical developments). 

Education

Bachelors degree or equivalent experience in Aviation, Economics, and/or Statistics

Experience

1-3 years experience in Aviation (Ground Ops preferred)

Specialized Skills

• Proficiency in MS Excel, PowerPoint, and Outlook required.
• Proficiency in Project Management, PowerBI or other visualization platforms highly preferred.
• Problem Solving: Uses logic, data, and accurate analysis to solve difficult problems and provide efficient, cost-effective solutions.  Eliminates roadblocks and establishes contingency plans.
• Proficient with computers: basic knowledge of word editing software, inventory sheets and email management.

Additional Competencies

• Candidate must be a self-starter, work well with minimum supervision and be capable of consistently meeting deadlines under pressure while managing several programs and initiatives simultaneously.
• Must have excellent planning and organizational skills as well as strong verbal and written communication skills.
• Proven and experienced people leader.
• Familiar with project management methodologies.
• Highly approachable professional demeanor In-depth knowledge of airport operations.
• Domestic & International travel approximately 50 of the time
• Exert up to 50 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects

We offer a competitive salary and comprehensive benefits to our team members including medical, dental, STD, LTD, life insurance, 401(k), paid time off, travel benefits and much more. We strive to maintain a professional, yet friendly environment and promote professional and career development for our Team Members.

At Spirit, our mission is to deliver the best value in the sky and be the most successful airline on Earth! We are leaders in providing customizable travel options and make it possible for our Guests to venture further and discover more than ever before by serving destinations throughout the U.S., Latin America, and the Caribbean! Imagine making your mark on an organization introducing 100’s of new aircraft that will double our fleet!  

• Fly With A Winner: We are proud to be recognized by LinkedIn as a Top Company in the Travel & Hospitality industry. Our constant growth and improvement mean boundless career opportunities. Team Members develop their careers rapidly while building key skills that drive long-term success.
• The Giving Spirit: We are committed to inspiring positive change in the cities where we work and live.  That starts with giving back through Corporate Social Responsibility and The Spirit Airlines Charitable Foundation.
• Be Yourself: We want Team Members to feel empowered to bring their whole self to work and contribute to our success – that’s why we’re committed to building progress in the areas of Diversity, Equity, Inclusion and Belonging. Our Spirit Family is strong, not despite our differences, but because of them.
• Travel The World: We offer competitive base salaries with robust health & welfare benefits, including travel & flight benefits for you and your family.

Spirit Airlines is an Equal Employment Opportunity employer.  All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.