SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
MANAGER, SPACEPORT OPERATIONS
The Spaceport Operations Manager will be responsible for directing and managing the organization’s housing accommodations and community. This role involves developing and implementing effective customer service strategies and training programs. Key responsibilities of the Spaceport Operations Manager will include, but are not limited to: coordinating service operations, monitoring and motivating staff, ensuring exceptional customer service, engaging with customers, hiring and developing talent, maintaining compliance with mandatory company training, managing scheduling and payroll, and conducting interviews and onboarding for new staff. The Spaceport Operations Manager will uphold customer service principles and support the mission by fostering a strong understanding of excellent customer service and high-quality living and visiting accommodations, which are essential for enhancing morale and productivity within SpaceX.
RESPONSIBILITIES:
- Oversees Spaceport village operations including strategy and execution leasing and traveler housing program
- Monitor quality and consistency of Spaceport operations by setting and enforcing standards, inspecting and routinely walking areas of responsibility
- Train staff on customer service, anticipating guest needs and problem resolution
- Enforce proper safety practices with staff and leads
- Monitor financial activities for Spaceport operations strategically driving revenue and improving operating costs
- Manage performance for Spaceport Operations staff
- Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
- Provide campus wide reporting on departmental spend, ticketing, and other metrics as requested
- Perform job walk-downs with vendors, engineers, supervisors, and managers
- Create RFPO’s and assists the buyers with vendor selection
- Work closely with Spaceport Development Team, Facilities, Culinary and Hospitality teams
BASIC QUALIFICATIONS:
- Bachelors degree or higher
- 5+ years of operations experience
PREFERRED SKILLS AND EXPERIENCE:
- Experience opening new operations and/or creating operational procedures from the ground up
- Advanced knowledge of customer service and problem resolution
- Experienced with Microsoft Office and Outlook
- Excellent communication skills both written and verbal
- Ability to organize work for large groups in various service formats
- Experience with high volume, complex multidisciplinary operations
- Experience leading groups in large team settings of 10 or more staff members
- Familiar with space planning procedures and operations
- Ability to create and update RFPOs and facilities work orders in an ERP software
- Ability to make independent judgments with limited information
- Ability to read and understand basic floor plans
- Comfortable working in a high-stress environment, balancing several projects at any given time, and the flexibility to adjust for abrupt changes
- Experience with leasing and/or hotel operations
ADDITIONAL REQUIREMENTS:
- Stand: Up to 6 hours per day
- Sit: Up to 3 hours per day
- Push/Pull: Up to 50lbs. (unassisted) 1-2 hours per day
- Overhead reach: Up to 1 hour per day
- Walk: Up to 3 hours per day
- Lift/Carry: Up to 25lbs. (unassisted) 1-2 hours per day
- Climb (ladder/stairs): Up to 1 hour per day
- Kneel/Crouch: Up to 1 hour per day
- Upper body twist: Up to 1 hour per day
- Ability to work in temperatures over 80 degrees up to 1 hour per day
- Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliancespacex.com.
