Manager, Workforce Optimization (NJUS)

Job Description:

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Manager, Workforce Optimization is responsible for leading the development and execution of strategic workforce management processes, optimizing WFM technology, and enabling data-driven staffing decisions across the Flight Center. This role partners with Flight Center leadership, HR, Training, and IT to design scalable solutions that improve forecasting, scheduling, intraday management, and overall workforce efficiency. The Manager, Workforce Optimization's focus is on advancing WFM capabilities, embedding best practices,and leading a team of WFM analysts in order to drive continuous process improvement to support operational excellence and employee experience

Tasks and Responsibilities

Design, implement, and continuously optimize WFM processes, including forecasting, scheduling, intraday management, adherence, and capacity planning, ensuring alignment with operational goals.
In partnership with IT and Leadership will evaluate and enhanceWFM tools and systems driving automation, analytics adoption, and process integration.
Analyze historical, real-time, and predictive workforce data to identify trends, optimize capacity, and improve staffing accuracy across all channels.
Partner with Leadership, HR, Training, and IT to embed workforce management best practices, align staffing strategies with business objectives, and drive adoption of new tools and processes.
Develop program roadmaps, success metrics, dashboards, and reporting frameworks to monitor staffing performance, track outcomes, and communicate insights to leadership.
Research and integrate industry best practices, emerging technologies, and advanced analytics to enhance workforce planning efficiency, quality, and employee engagement.
Mentor and guide WFM analysts and specialists, fostering a culture of operational excellence, innovation, and strategic thinking.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in Organizational Development or Business Administration

Certifications and Licenses

Years of Experience

6-8 years of experience

Core Competencies

Service-Oriented

Curiosity

Collaboration

Adaptability

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Strong analytical, problem-solving, and communication skills with the ability to translate data into actionable strategies.
Strong technical expertise in workforce management systems and tools (e.g., NICE, Kronos, Verint, Genesys, or similar), including configuration, reporting, and optimization.
Demonstrated ability to collaborate cross-functionally and influence stakeholders at all levels of the organization
Strong project management skills, with experience leading system implementations, upgrades, or process optimization initiatives.
Knowledge of automation, predictive analytics, and data integration techniques to enhance workforce planning and decision-making.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL-a comprehensive package to support your Mind, Body, and Life.
Our comprehensive suite of benefits include:

Medical, Dental, and Vision
Healthcare Advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with annual employer contribution
Wellness Programs & Discounts
Paid Time Off
Parental Leave of Absence
Life and Accident Insurance
Voluntary benefits (financial protection plans)
401(k) plan, with 66 of every dollar you contribute matched by NetJets
Short and Long-Term Disability
Legal Plan
Identity Theft Protection Plans
Pet Insurance
Family & Caregiving Support

Job Ident #: 16132-en_US

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/

Beginning as the first private jet charter and management company, NetJets has led the industry for 57 years. In 1986, they debuted the revolutionary concept of shared ownership. This allows individuals and companies to buy a share of a private business...

Benefits:
As the worldwide leader in private aviation, NetJets strives to create exceptional experiences—that includes the benefits we offer our teams.

Employees have free coverage for Medical, Dental, and Vision benefits, with access to a vast network of nationwide providers. NetJets strives to LIVEWELL and that means taking care of all aspects of your Mind, Body, and Life through our benefit and discount programs.

Our comprehensive suite of benefits include:
Medical, Dental, and Vision
Healthcare advocacy
Employee Assistance Program
Flexible Spending Accounts
Health Savings Account with employer contribution
Wellness Programs
Paid Time Off
Life and Accident Insurance
Voluntary benefits
Generous 401(k) Retirement Plan company match
Short-Term Disability
Long-Term Disability
Legal Plan
Family support resources
A career at NetJets is the whole (benefits) package.

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Job Info

Location

Columbus, Ohio, United States

Type

Permanent

Company Details

NetJets

4111 Bridgeway Ave
Columbus, Ohio 43219 USA
careers.netjets.com/