Company Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, spaneting, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Managing Director of Information Technology Services (ITS) Infrastructure is the single accountable executive for all enterprise infrastructure platforms and 24×7 technology operations supporting Alaska Airlines, Hawaiian Airlines, and Horizon Air. Reporting to the Vice President of ITS, this role provides executive leadership over all infrastructure operations and engineering domains required to support safe, reliable, and resilient operations. The MD ensures technology platforms operate with continuous high availability across cloud, datacenter, airports, systems operations centers, contact centers, corporate locations.
As a member of the ITS executive leadership team, the MD ITS Infrastructure leads and is accountable for the execution of the enterprise infrastructure strategy, balancing world-class run-the-business operational excellence with platform modernization, cloud migration and risk reduction. This role has complete ownership of ITS Operations outcomes, including infrastructure/cloud reliability, operational resilience, financial performance, and technology risk posture. The MD will partner with the rest of ITS executive leadership team on technology strategy development. The MD serves as a trusted executive partner to enterprise leadership, delivering world-class technology services across all three airlines.
Key Duties
Infrastructure & Operations Leadership
Define and execute the enterprise ITS Infrastructure and Operations strategy aligned to operational, commercial, and business priorities.
Lead technology infrastructure teams supporting critical airline functions, including Cloud Platforms, Data Centers, Network Engineering, Compute Platforms, Field Services, Observability, SRE, Production Operations, and the Technology Service Desk.
Ensure infrastructure services are reliable, resilient, and scalable across airport locations, operational control centers, and enterprise environments.
Operational Reliability, Safety & Resilience
Own enterprise incident response, disaster recovery, and business continuity capabilities to minimize operational impact and ensure rapid recovery.
Establish, monitor, and continuously improve availability, performance, and reliability metrics using ITIL, SRE, and observability best practices with clear executive reporting of risks and trends.
Ensure infrastructure services meet the airline’s reliability expectations and support safety critical operational systems.
Technology Modernization & Transformation
Lead modernization of infrastructure platforms through cloud-first adoption, automation, Infrastructure-as-Code, and operational tooling.
Partner with cybersecurity, software engineering, common services, and product leaders to enable scalable, performant, and secure hybrid architectures.
Evaluate emerging technologies to improve operations, efficiency, and resiliency while managing operational risk.
Service Delivery & Regulatory Alignment
Implement and mature enterprise IT Service Management practices (incident, problem, change, configuration, and asset management).
Establish world class enterprise monitoring and operations capabilities supporting proactive issue detection and resolution.
Ensure infrastructure operations align with SOX, PCI, FAA, TSA, and security/privacy/regulatory requirements in partnership with cybersecurity and compliance leaders.
Financial, Vendor & Partner Management
Own infrastructure and operations budgets, ensuring disciplined financial management and cost optimization.
Manage strategic partner, vendor and service provider relationships with clear performance expectations and governance.
Maximize return on technology investments while maintaining operational reliability and service quality.
Executive Partnership & Influence
Serve as a key advisor to executive leadership on infrastructure/cloud/mobile risk, resiliency, and scalability implications.
Partner closely with Operations, Commercial, and Corporate leaders to align technology services with airline priorities.
Represent Alaska Airlines externally in technology forums to share and adopt best practices.
People & Leadership
Build, lead, and develop high performing infrastructure leadership teams with strong operational discipline and a resilience first mindset.
Establish a strong operating cadence including operational reviews, incident postmortems, and leadership forums in a 24×7 airline environment.
Drive succession planning, talent development, and leadership readiness in a 24×7 airline operating environment.
Singular focus on developing the organization, individual skills and maturity.
- Foster a culture of accountability, collaboration, digital safety, and continuous improvement.
Job-Specific Experience, Education & Skills
Required
10 years of experience in enterprise IT infrastructure, cloud and operations within complex and operationally critical environments.
5 years of people leadership experience at an executive level, including multilayer geographically distributed teams.
Bachelor’s degree in computer science, engineering, information systems, or related fields, or willingness to attain a Bachelor’s degree within six years of start date.
Proven experience operating and modernizing mission critical infrastructure/cloud with high availability requirements.
Demonstrated experience leading cloud and hybrid infrastructure transformation initiatives.
Strong executive presence and ability to influence technology, operations, commercial and corporate functions.
Proven ability to manage and prioritize conflicting requests from the various business partners.
Demonstrated ownership of budgets, vendor strategy, and enterprise reliability outcomes.
High school diploma or equivalent.
Minimum age 18.
Authorized to work in the United States.
Preferred
Airline, transportation, or similar industry experience.
Deep expertise in hybrid cloud and distributed infrastructure environments.
Experience with ITIL based operations, SRE, and enterprise observability.
Master’s degree in relevant technical or business discipline or equivalent experience.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Lead with a digital safety-first mindset consistent with airline operational and cultural expectations.
Operate effectively in high pressure, time critical operational scenarios.
Demonstrate resilience, composure, and decisiveness during incidents and disruptions.
Influence and align diverse stakeholders toward enterprise and operational outcomes.
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be respanable.
Create a culture where all employees feel safe and they belong.
Salary Range
$217,350 - $358,650 / year
Total Target Compensation Range (incl. bonus & equity)
$369,495 - $609,705
Salary Details
The pay range and total target compensation package listed above is the expected pay offered for this position at the start of employment. Your pay will be based on multiple factors, including and not limited to location, your relevant experience/level, experience level, and skillset while balancing internal equity relative to other Alaska/Hawaiian/Horizon employees. Alaska/Hawaiian/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.
Note: We dont typically hire at the top of the range.
Total Rewards
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Unlimited confirmed travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air (flight processing fee may apply depending on the company being hired into and the airline being booked)
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Equity grants
Generous holiday and paid time off
Lounge membership
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Regulatory Information
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
Apply by 7:00 PM Pacific Time on
2/27/2026
FLSA Status Exempt
Employment Type Full-Time
Regular/Temporary Regular
Location Seattle - Hub
L: LI-B
Job Locations USA-WA-SeaTac
Requisition ID 2026-18198
Category Corporate & Operations
