Department:
Technical OperationsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Job Summary
All of Southwests People come together to deliver on our Purpose; Connecting People to whats important in their lives through friendly, reliable, and low-cost air travel. The Manager Business Process Optimization invests in our Purpose by leading the Technical Operations (Tech Ops) process optimization and innovation Team, which includes identifying and resolving deficiencies in existing processes, methods, and technology. This role is expected to define industry leading solutions to improve operational methods and reduce the operational costs in Tech Ops and partnering Departments. The Manager Business Process Optimization is a strong communicator, who is ready to drive the future of Southwests Technical Operations.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
- Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
- Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
- Invest in Leadership and self-growth through participating in continuous learning and development
Responsibilities
- Lead the Technical Operations business optimization Team to establish a roadmap of long-term and near-term plans, and align the Team appropriately through input, prioritization, and execution
- Foster productive relationships with all Southwest Airlines operational groups while leading a high-performing Team
- Work collaboratively with business customers to understand contextual problems quickly, and define, analyze, and deliver innovative solutions that address business opportunities supporting the Technical Operations strategic priorities
- Direct the workload and assignment of Operational Process Partners and Operational Consultants, providing support, growth opportunities, and resources as needed
- Coordinate with SMEs in the development, creation, and documentation of processes developed through continuous improvement activities
- Remain informed and up to date regarding initiatives, federal regulations, and any other factors that may dictate changes in strategy and operational activities
- Work with business groups to translate industry trends and opportunities into objectives, well-defined plans, priorities, and assignments
- Ensure Employees provide consistent, clear, timely, and accurate performance data, as well as insight to drive the fleet to the highest level of reliability
- Ensure departmental compliance with the Southwest Safety Management System (SMS)
- Recruit, develop, and retain individuals with the skills, attitude, and experience necessary to achieve goals/commitments
- Recognize achievements and advocate for career growth of employees
- Build a bench using mentorship, stretch opportunities, and training plans
- Create an environment where debate, dialogue, and diversity of thought are encouraged
- Foster high morale, integrity, trust, and teamwork
- Perform other job duties as directed by Employee&39;s Leaders
Knowledge, Skills, and Abilities
- Can develop strong working relationships across all levels of the companyu2014from customers to executivesu2014and can communicate to that network clearly and concisely
- Anticipates and adapts to change, unexpected constraints, and challenges
- Develops ideas and processes through creative problem solving to meet challenges both simple and complex
- Understands the interdependencies of other Teams, Departments, and functional areas
- Can identify and articulate important trends and opportunities for Technical Operations to improve through process improvements, tool enhancement, or the use of data science, machine learning, or artificial intelligence
- Can use situational and strengths-based leadership to provide continuous coaching to Employees
- Effectively and efficiently manages multiple projects and priorities under tight deadlines and heavy regulation
- Skilled in Continuous Improvement methods to identify areas for improvement and provide leadership input for ongoing process, tool, communication, and training advancements
- Thinks strategically and understands the relationship between current actions and future consequences
- Translates broad objectives into specific action plans, working collaboratively to achieve organizational goals
- Able to listen to, understand, and communicate ideas presented in writing or verbally
- Identifies complex problems and reviews related information to develop and evaluate options and implement solutions
- Manages sensitive situations while maintaining confidentiality
- Can develop People, build great Teams, think strategically, and set a clear direction
- Able to manage multiple concurrent tasks with frequent interruptions
- Able to travel and represent SWA at industry meetings/conferences and routine Southwest station visits
Education
- Required: High School Diploma or GED
- Required: Bachelor&39;s Degree in Aviation, Engineering, Business or related field (may substitute experience in transport aircraft maintenance management in lieu of Bachelor&39;s Degree)
Experience
- Demonstrated experience in directly or indirectly leading a Team(s)
- Fully functioning, broad knowledge in:
- Growing and mentoring skills and abilities across a diverse Team
- Building and growing a new capability, including driving and managing change
- Solving ambiguous and complex problems through a systems thinking approach
- Identification of tools, processes, and the associated capabilities that can deliver improved business methods and/or reduced costs
- Presentation and visualization platforms (Tableau, etc.)u2003
Licensing/Certification
- Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to communicate and interact with others in the English language to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Willing to work flexible schedule as needed, including overnight and weekends approximately 15 of the time
- Must meet confidentiality expectations as to confidential, proprietary, and sensitive Company information
Pay & Benefits:
Competitive market salary from $130,750 per year to $145,300 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits youll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck**
Potential for annual Profit-sharing contribution toward retirement -when Southwest profits, you profit***
Explore more Benefits youll love: https://careers.southwestair.com/benefits
*Pay amount doesnt guarantee employment for any particular period of time
**401(k) match contributions are subject to the plans vesting schedule and applicable IRS limits
***Profit-sharing contributions are subject to plans vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
03/24/2024