Mgr Gr Ops Business Services
Southwest Airlines •
Position Type: Permanent
Job Description:
Department:
Ground OperationsOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwests People come together to deliver on our Purpose; Connecting People to whats important in their lives through friendly, reliable, and low-cost air travel. The Manager Ground Operations Business Services upholds our Purpose by developing a strategy to drive Customer solutions that support baggage, business, and operational services at the station level. This role also ensures the appropriate handling of claims which have escalated beyond the local Baggage Service Office. The Manager Ground Operations Business Services is an innovative problem solver and analytical thinker who looks forward to working with Senior Leadership across all operational Departments to ensure a hospitable experience for Southwest Customers.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
- Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
- Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
- Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
- Lead internal teams and develop a plan with tangible milestones and achievements with extreme emphasis on front line procedures and external Customers
- Monitor Team performance to ensure department goals and expectations are being met
- Work closely with internal and external security entities concerning fraudulent claims, theft and other baggage related issues
- Work closely with internal and external Legal teams to provide support and expertise on lawsuit
- Approve and pay bills
- Develop cost reduction strategies and savings plans
- Maintain control of the Baggage Claims process to ensure correct and timely settlements are being made to Customers
- Maintain current knowledge of all regulatory and D.O.T. matters as they relate to A.C.A.A. claims
- Recognize and articulate the future state through an understanding of internal and external challenges, identifying unique opportunities to create value and engage Employee and Stakeholder involvement
- Responsible for tactical planning and understanding of program management and project management
- May perform other job duties as directed by Employees Leaders
Knowledge, Skills, and Abilities
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
- Skilled in using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Skilled in monitoring/assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Ability to apply general rules to specific problems to produce answers that make sense
- Ability to communicate information and ideas in writing so others will understand
Education
- Required: High School Diploma or GED
Physical Abilities
- Ability to perform work duties from limited space workstation/desk/office area for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Competitive market salary from $100,000 per year to $ $120,480.00 per
year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3 401(k) Company match, dollar for dollar, of your eligible pay, per
• Potential for annual ProfitSharing contribution toward retirement - when
Southwest profits, you profit***
• Explore more Benefits youll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plans vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plans vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
02/27/2024
Job Ident #:
R-2024-41681
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