At Bombardier Aerospace, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.
Located at Bradley International Airport, Bombardier Business Aircraft’s Hartford Service Center offers a great place to learn from the best in business aviation. Established in February, 1981 as a 70,000 sq ft facility now boasts 198,000 sq ft. It is equipped to perform scheduled and unscheduled maintenance, modifications, including interior modifications, avionics installations, and Aircraft on Ground (AOG) support for Bombardier Learjet, Challenger and Global aircraft. The Service Center has received certifications from FAA, EASA, Bermuda, Canada, Cayman Islands, Argentina, Brazil, Aruba, Guernsey and Mexico. The facility has received 21 consecutive FAA Diamond Awards and is actively involved in the Hartford community, spearheading programs to create awareness about aviation maintenance among local students and to help close the gender gap in the industry.
The Operations Manager is responsible for the daily and overall operation of the aircraft maintenance department, to include schedules, budgets, personnel, and quality. May also include managing the performance of all aircraft maintenance activities for multiple line maintenance site(s).
In your role, you will:
• Adhere to General Work Rule Requirements
• Perform managerial responsibilities and recommend related actions, for example, hire/fire, disciplinary actions, PMP, training and certifications, work assignments, scheduling vacation, monitoring attendance, review, approve, and verify/ensure accuracy of employees hours worked and time charged to correct aircraft program
• Develop and submit annual A/C maintenance department budget including manpower requirements to site Director
• Achieve (as reviewed by Base Director) monthly financial objectives for A/C maintenance department i.e., labor margin, capital expenditures, and budgeted operating expenses
• Ensure all maintenance performed on aircraft, engines, avionics, and aircraft components meet FAA regulations, as well as customer quality expectations
• Maintain compliance with all OSHA Health & Safety guidelines, as well as all Federal, State, and local environmental laws
• Coordinate aircraft program requirements among functional groups including operations, planning, scheduling, engineering, quality control, material and production control to ensure hanger is properly loaded and customer expectations are met
• Interface with customer representatives, coordinate customer communication activities and resolve any questions or disputes on customer invoiced for performed maintenance as needed
• Determine staff training needs in order to maintain work force qualifications and productivity
• Determine needs and assure proper tooling and equipment is available to support operational requirements and coordinate shared resources with other Operations Managers to optimize facility resources
• Solicit feedback from staff for development of new concepts and actively support and integrate continuous improvement activities into program procedures and processes in order to attain Service Center margins and ensure that efficiency objectives and customer satisfaction index goals are met
• Collect and analyze service and maintenance data to identify trends and ensure margin performance is achieved
• Monitor returned customer questionnaires in order to respond to customer concerns on all department personnel, equipment or quality of services rendered
• Approve payment of vendors’ or suppliers’ invoices for services or supplies required by maintenance department
• Monitor technical performance of A/C programs and recommend changes as needed which enhance service and profitability through increased repair capability
• Assist in the development of strategic plans to support new programs and capabilities based on analysis of market trends.