• Drives a safe operation
• Promotes safety culture
• Fosters a safe working environment within AMS team and beyond

• Is a servant leader and leads by example, coaches the operational teams and champions change to deliver on agreed performance standards
• Is a strong advocate of employee recognition
• Inspires and empowers employees to proactively resolve issues through strategic decision making and achieve excellence
• Promotes career mobility, wellbeing and belonging for all

• Delivers a safe, clean, on-time operation with bags
• Oversees and coordinates operational performance
• Drives an operation which is compliant to the internal and external regulations / procedures
• Uses strategy in thought processes and decision making
• Acts as a key communicator of timely and accurate information
• Builds and maintains strong relationships and maintains regular communication with partner airlines, OCC and airport vendors
• Continually measures and analyzes performance through the use of performance management tools, available customer service and operational metrics, job shadowing and direct observation
• Chairs daily briefings, regular safety and performance meeting and takes part in any Emergency response
• Has full knowledge of all compliance regulations and AMS plans
• Identify bottlenecks and inefficiencies in operational processes and develop process enhancements for better productivity and user experience
• Establish efficient working relationships with internal and external stakeholders

• Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity
• Deliver the Best Financial Performance in our History:
• Drives continuous changes and enhancements to improve KPI’s and NPS
• Acts as a sparring partner to the Station Manager

• Hierarchical lead, manage and support a team of Safety, Compliance and Operations Advocates (SCO) who will be “the eyes” of your operation.
• Manage and coordinate the operation together with the Safety, Compliance and Operations Advocate (SCO), Delta Above Wing OSMs and the Delta Tower agents.
• Initiate, co-ordinate and deliver operational oversight and recovery strategies in times of disruption.
• Build effective and productive relationships with contracted business partners to leverage benefit and value for the Delta operation.
• Identify and communicate any operational efficiency or improvement areas.
• Manages safety and security and ensures adherence to the station Safety Business Plan in addition to assuring compliance to our divisional Performance and Safety standards.
• Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity.
• Acts as a key communicator of timely and accurate information.
• Sets performance standards and ensures adherence to those standards and champions and leads others through change.
• Responsible for leadership development through mentoring, on-the-job training, and delegation.
• Uses strategy in thought processes and decision making.
• Measures and analyzes employee performance through the use of performance management tools, available customer service and operational metrics, job shadowing and direct observation.
• Must champion recognition and rewards.
• Continued training and development in building leadership capabilities is expected.
• Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well-being.

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Comprehensive health benefits.

• Must have authorization to live and work in The Netherlands at the time of applying to this position. Delta does not sponsor.
• Must be proficient in Dutch and English. Both in writing and speaking.
• Three years of ACS experience in operations, and customer service.
• Must possess strong customer service skills and focus and have the flexibility to manage an operation with varying shifts, extended hours and “on call” requirements.
• Must also possess strong written and verbal communication, including
  platform/presentation skills.
• Must have the ability to coach and deliver feedback for developmental purposes.
• Must be approachable, have interpersonal skills that foster trust and respect, and be able to effectively manage conflict and problem solve in a diverse environment.
• Should exhibit strong organizational skills and the ability to delegate responsibility to direct reports and partner’s employees.
• Must be able to balance multiple priorities within established time constraints.
• Must be proficient in Microsoft Office applications.
• (If transferring internally) Must be performing satisfactorily in present position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.

• Knowledge of relevant Delta airport technology is strongly preferred.
• Knowledge of ramp and baggage processes.
• Knowledge of airport operations
• Preferred working knowledge of Delta policies and procedures.
• Bachelor’s degree / HBO level. Current leadership experience is strongly preferred.