Title:             Owner Services Account Manager

Location:       Fishers, IN

Reports to:    EVP of Owner Services

The Company:

At Jet Access: We elevate quality of life.

Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.

As a family-owned, professionally operated, and EOS-managed company, we are committed to growth and operational excellence. With private ownership and an employee-centric, values-driven approach, we move fast, care deeply, and act with purpose.

Our people are not just part of our culture—they help define it. Together, were building something exceptional: a place where doing the right thing, taking care of each other, and delivering for our clients is more than a motto—its how we work.

Our five core values arent just words on a wall – they are lived principles that guide every decision we make: Safety First, Do the Right Thing for the Long Term, Take Care of Each Other, Relationships Matter, and Maintain Positivity.

Expect a safe, positive, fast paced, and growth-oriented environment.

• Expect a culture focused on the wellbeing and happiness of our Team Members and their families.
• Expect to work with a diverse and talented group of aviation professionals.
• Expect your voice to be heard.
• Expect to matter.

Your future success is our priority - Expect it all.

Perks and Benefits:

Our commitment to &34;Take Care of Each Other&34; shows up in everything we offer: generous benefits, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. Youll join a tight-knit family where leadership is compassionate, transparent, and empowers you to achieve success—both for the business and your personal growth.

Job Summary:

As Owner Services Account Manager at Jet Access, you will serve as the trusted advisor and primary relationship manager for our elite aircraft owners, delivering exceptional service experiences that exceed the expectations of ultra-high-net-worth individuals. This role combines strategic account management with operational excellence, ensuring seamless coordination across all departments while maintaining the highest standards of discretion and professionalism. Youll champion the owners perspective throughout our organization, driving continuous improvement in service delivery while building enduring relationships based on trust, responsiveness, and unparalleled attention to detail.

Core Schedule:

•        Days: Monday through Friday (In-Office)
•        Evening/weekend hours may be required for owner needs and operational coordination as well as various events and initiatives

Compensation:

•        Base Salary Range: $75,000 – $95,000 (annualized), paid bi-weekly
•        Variable compensation opportunities through Owner Services Variable Compensation Structure, paid quarterly, based on client retention and aircraft performance
•        Total Target Cash Compensation: $75,000 – $130,000+ based on portfolio and individual performance
•        This position is classified as FLSA Exempt

Day in the Life:

As the Owner Services Account Manager at Jet Access, youll deliver world-class service experiences while serving as the trusted advisor to our most valued clients. Heres what your role encompasses:

Owner Relationship Management & Retention

•        Serve as the trusted advisor and primary point of contact for assigned aircraft owners
•        Build strong, enduring relationships based on trust, responsiveness, and discretion
•        Conduct regular strategic planning reviews with owners to present operational performance, budgets, and service updates
•        Proactively identify and resolve concerns, ensuring a consistently positive ownership experience
•        Maintain detailed knowledge of each owners preferences, priorities, and unique requirements

Service Delivery & Experience

•        Champion the owners perspective across the organization, ensuring expectations are met or exceeded
•        Partner with scheduling, operations, and maintenance teams to deliver a seamless day-to-day experience
•        Coordinate special requests, bespoke services, and high-touch interactions tailored to UHNW clients
•        Monitor service quality and follow up to ensure every detail aligns with the owners expectations
•        Act as advocate for owners in resolving any service issues or operational challenges

Financial Transparency & Oversight

•        Oversee the preparation and delivery of monthly owner statements, explaining charges and variances clearly
•        Support owners in budgeting and financial planning for their aircraft operations
•        Provide data-driven insights to help owners make informed decisions about cost efficiency and asset optimization
•        Work closely with accounting to ensure accurate and timely billing processes
•        Present financial information in clear, accessible formats for owner review and decision-making

Operational Support & Coordination

•        Ensure aircraft schedules, maintenance events, and regulatory requirements are strategically planned to meet owners objectives
•        Provide prompt and proactive communication to owners, ensuring expectations are clearly explained and properly documented
•        Act as the bridge between owners and internal teams to resolve conflicts or competing priorities
•        Maintain accurate records of all owner interactions, preferences, and service requirements, utilizing company tools and systems
•        Coordinate and lead cross functional project teams to ensure unified service delivery

Continuous Improvement

•        Gather and analyze owner feedback to recommend service enhancements
•        Collaborate with leadership and peers on new programs, technology, and processes that elevate the ownership experience
•        Stay current on business aviation trends, regulatory changes, and best practices to advise owners effectively
•        Participate in professional development opportunities and industry networking events to enhance expertise and build valuable connections
•        Complete special projects and initiatives as needed, embracing opportunities to contribute to Jet Accesss continued growth and success

Through every interaction, youll embody our core values of building meaningful relationships and doing the right thing for the long term, ensuring our owners receive the exceptional service experience that defines the Jet Access difference.

What will make you successful:

Required Skills & Experience:

•        Bachelors degree in Business, Aviation Management, or related field preferred; equivalent experience considered
•        3-6 years of experience in business aviation, luxury services, or high-touch client relationship management
•        Demonstrated track record of managing high-value client relationships with discretion and professionalism
•        Financial literacy with experience reviewing budgets, invoices, and operational reports
•        Exceptional written and verbal communication skills with the ability to simplify complex topics for clients
•        Strong presentation skills in development and delivery to small and large groups
•        Effective decision maker and problem solver with ability to analyze information and evaluate results
•        Strong organizational skills with the ability to manage multiple owner accounts simultaneously
•        Tenacious self-starter with a mature outlook and proven ability to operate independently
•        Professional demeanor appropriate for interactions with ultra-high-net-worth individuals
•        Must pass background checks and pre-employment screening
•        Commitment to Jet Accesss core values of safety, excellence, and positive culture

Additional Qualities That Will Make You Successful:

•        Experience in 135 Charter operations, aircraft management, or private aviation services
•        Familiarity with FAA Part 91/135 operations and regulatory requirements
•        Understanding of aircraft ownership structures and operational complexities
•        Experience with aviation management software and CRM systems
•        Previous experience serving ultra-high-net-worth clients or luxury service environments
•        Knowledge of business aviation industry trends and best practices
•        Advanced analytical skills with ability to interpret operational and financial data
•        Exceptional attention to detail with focus on service excellence
•        Ability to maintain confidentiality when handling sensitive client information
•        Strong problem-solving abilities with proactive approach to anticipating client needs
•        High level experience managing complex internal projects and keeping teams aligned
•        Skilled in conflict resolution and de-escalation techniques to maintain positive relationships
•        Experience coordinating with multiple departments to deliver unified service experiences
•        Passion for aviation and dedication to delivering premium service experiences

Jet Access Group and affiliated companies are an Equal Opportunity Employer committed to diversity and inclusion in our workplace. Employment decisions are based solely on the qualifications and merit of the individual candidate and needs of the business, without discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.