Product Manager - Information Technology

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. Uniteds Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

• Manage a portfolio of Retail Systems projects, serving as the primary point of contact for all internal business and technology partners including Services, Shop Portfolio, PSS, Distribution, Contact Centers, Loyalty, Pricing and Revenue Management, and Alliances, and actively leading any Retail Systems requirements, testing, and support throughout the entire project cycle.
• Manage the business relationship with external vendors and airline/GDS partners including Google ITA, Accelya, and various airline partners and serve as the primary point of contact for all communication, prioritization, and development
• Develop, implement, and maintain business and technical requirements for Retail Systems new functionality or enhancements
• Develop, implement, and maintain on-going shopping business rules with respect to all Retail Systems offers
• Establish and maintain expert knowledge of digital products and services
• Monitor various reporting tools to identify and drive improvements related to reliability and availability issues

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

• Bachelor’s Degree
• Practical experience in the development and implementation of new products
• Extensive experience managing and communicating cross-functionally with both technical and business teams
• Strong ability to communicate ideas to Senior Management
• Extensive working knowledge of current airline policy and procedures, fares/pricing, and availability required
• Pricing and Revenue Management experience required
• Airline shopping/pricing systems or e-commerce experience required
• GDS SHARES experience preferred
• Skilled in XML preferred
• Track record of outstanding analytical and problem-solving skills
• Proven ability to prioritize a range of responsibilities
• Strong verbal and written communication skills and the ability to work well with others

• MBA preferred

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.