Type of contract: Permanent

Love Loyalty? So Do We.

Join Us in Building the Next Generation of Loyalty and shape the future of Norwegian Reward

"Our people are the heart of Norwegian.
We embrace a culture of diversity ,equality and inclusion.
Embracing this culture is critical to our business success and makes us stronger together.
Our people have different knowledge, experiences, and backgrounds,
but all share a passion for our vision; to become the most loved and trusted airline in Europe”.

Are you a strategic thinker with a passion for loyalty, customer engagement, and game-changing innovation? Do you want to help shape the future of travel rewards – not just for flights, but across a broader ecosystem of partners like Strawberry and Reitan?

We’re looking for a Program Manager to join the Norwegian Reward team and take our award-winning program to the next level.

This is your chance to make a real impact. Youll design, optimize, and deliver loyalty initiatives that keep our members coming back for more. From turning insights into action, to building experiences that delight and drive value, you will be at the center of it all.

Why join us?

• Own the impact – Help shape our customer loyalty strategy across flights, hotels, retail and more.
• Think big, move fast – Work in a dynamic, fast-paced environment where bold ideas are welcomed.
• Grow your career – Be part of a highly visible, high-impact program with real opportunities for growth.
• Great people, good vibes – Join a collaborative, customer-centric team that values creativity, curiosity, and a bit of fun.

What you’ll be doing

Lead the Loyalty Lifecycle
Own enrolment, benefits, promotions, and reporting – and improve every touchpoint along the way. Use CRM, Spenn, and data-driven campaigns to create seamless, rewarding member experiences.

Scope and Deliver Projects
Work hands-on with the Reward team to define our roadmap, shape key initiatives, and make things happen – from concept to launch and beyond.

Make Data Talk
Track performance, forecast accruals and redemptions, and help us understand what’s working (and what’s not). You’ll work closely with our data team to define KPIs and drive smarter decisions.

Make Spenn Shine
Ensure Spenn delivers for both Norwegian and our members. You’ll coordinate partner activities, align on joint opportunities, and secure the data and reporting we need to grow together.

Stay Ahead of the Curve
Monitor loyalty trends across industries, contribute new ideas, and keep our offering relevant in a fast-changing landscape.

Be the Glue
Act as the go-to person for loyalty platforms, GDPR within the product team, and collaborate with IT and Customer Care to fix issues fast and keep members happy.

What Makes You a Great Fit for the Role

You’re a structured and strategic thinker who’s passionate about creating real value for customers. Whether you come from loyalty, CRM, or management consulting, you’re used to navigating complex problems and turning insights into actionable solutions. You combine strong commercial understanding with a customer-centric mindset, and you’re not afraid to get hands-on to get things done.

You enjoy working across multinational teams and functions, and youre comfortable balancing long-term strategy with operational execution. You like to challenge the status quo, test new ideas, and push for continuous improvement – all while keeping the customer at the center.

Your background might include:

• Experience working with loyalty programs, customer engagement, CRM or digital customer journeys – ideally in industries like travel, retail, or hospitality
• A background in management consulting, particularly in customer strategy, growth, or transformation projects involving data and customer experience
• Strong analytical skills, with experience in using data to shape strategy, forecast performance, and track business impact
• Understanding of loyalty mechanics, member lifecycle, and how to drive retention and engagement through relevant touchpoints
• A Master’s degree in business, economics, or a related field
• Experience managing cross-functional initiatives involving spaneting, product, tech, and external partners
• Strong business acumen, with the ability to see the big picture and understand how loyalty impacts commercial performance
• Results orientation, strong work ethic, and a desire to achieve excellence
• Bonus if you’ve worked with or around ecosystem partners like hotels, retail chains, or payment providers

We can offer

• Market-aligned compensation
• Possibility to travel in Europe with employee priced tickets
• Set your own footprint in a friendly working environment
• Passionately colleagues and a energetic and innovative work environment
• Opportunity to learn from skilled colleagues within both the spaneting and the loyalty domains

Ready to join us?
Apply now and help us shape the future of loyalty – the Norwegian way.

Do you have any questions?

If so, please contact:

Christer Buen

Director Loyalty

Christer.Buennorwegian.com

So, what are you waiting for?

If you love the thought of working with us, we encourage you to click the Apply Now button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us.

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in both English or in a Scandinavian Language.

We will be conducting interviews continuously throughout this process and therefore encourage you to apply soon.

“We care for each other, our customers and our environment as we navigate the skies the Norwegian way”

We hope to welcome you on board!

Travel required: Some travelling must be expected

Application deadline: 04.08.2025