Program Manager Technical

Job Description:

Position Summary:

The Technical Program Manager (TPM) leads a multi-year network transformation program within the Network Engineering organization. This role sits at the center of a large-scale infrastructure modernization effort, driving delivery across engineering, operations, customer support and third-party vendors.

Essential Responsibilities:

Lead the end-to-end delivery of a multi-year network transformation program, including planning, execution, rollout, and operational transition. Collaborate with Network Engineering leadership and business stakeholders to define program requirements, establish scope, set priorities, and develop long-term technology roadmaps aligned to JetBlue’s strategic objectives
Define program scope, milestones, and success criteria of network deployment across enterprise locations (airports, datacenters, corporate sites)
Partner with Network Engineering, Customer Support, and Operations teams to ensure seamless integration of network transformation into production and support models
Work with cross-functional teams including IT Architecture, Security, Airport Operations, Finance, and vendor partners to drive technical analysis, design, implementation, and post-deployment phases of network infrastructure programs
Build and align program teams to deliver on shared goals, fostering accountability, clarity of ownership, and efficient execution across engineering and non-engineering stakeholders
Manage vendor and service provider engagements including implementation partners, carriers; track performance, SLAs, deliverables, cross-functional dependencies, risks, and scope changes proactively; optimize schedules and resources to keep programs on track without compromising quality
Develop and maintain detailed program plans, schedules, roadmaps aligned to business and technical priorities; own communication plans to keep stakeholders at all levels from engineers to senior leadership informed on program status, issues, risks, and decisions in a timely and structured manner
Lead communications across all levels, providing clear and structured updates to engineering teams, stakeholders, and leadership. Define, track, and report on key program metrics, quality indicators, and performance outcomes; drive cross-functional accountability against committed deliverables
Ensure operational readiness by partnering with support teams on runbooks, escalation paths, monitoring, and service transitions
Track and report program KPIs including delivery milestones, quality, risk, budget, and business outcomes. Proactively identify complex, long-horizon infrastructure challenges in partnership with engineering leads and translate them into structured programs with clear outcomes and measurable success criteria
Champion Agile methodology across the Network Engineering team; introduce and embed Agile practices to improve team velocity, responsiveness, and cross-functional alignment
Identify opportunities for automation, process improvement, and operational efficiency across the program lifecycle.
Support post-deployment activities including stabilization, optimization, and continuous improvement. Coordinate vendor engagements and service provider relationships as part of program delivery, including evaluation, onboarding and performance tracking across business partners
Other duties as assigned

Job Requirements:
:

Bachelor’s Degree in Computer Science, Network Engineering, Information Technology, or in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience

Five (5) years of experience in network engineering, systems engineering, or technical program/product management

Demonstrated experience delivering complex technical programs from inception through to production delivery, with clear ownership of scope, schedule, and outcomes

Demonstrate experience leading large-scale, cross functional infrastructure programs (network, cloud, or data center)

Strong understanding of network infrastructure concepts

Strong understanding of WAN technologies including SD-WAN, MPLS, routing and enterprise network concepts

Experience gathering and translating technical requirements from engineering teams and business stakeholders into actionable program plans

Experience managing complex programs involving multiple stakeholders including engineering, operations, support teams, and external vendors

Proven ability to operate independently across multiple concurrent workstreams, demonstrating critical thinking and sound judgment in ambiguous situations

Proven ability to manage program scope, timelines, risks, and dependencies across multiple concurrent workstreams

Strong organizational, coordination, and multi-tasking skills; comfortable managing competing priorities across a dynamic environment

Strong communication skills with experience presenting to both technical team and executive stakeholders

Experience building effective working relationships across multi-disciplinary teams, including stakeholders in different time zones and functional areas

Analytical and structured problem-solving approach with experience operating across large-scale infrastructure environments

Available for occasional overnight travel (40%)

Currently in possession of a valid passport or equivalent travel in and out of the United States

Must pass a ten (10) year background check and pre-employment drug test

Must pass a pre-employment drug test.

Must be legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

Seven (7) years of experience in network engineering, systems engineering, or technical program/product management
Ten (10) plus years of hands-on network infrastructure engineering experience, with direct exposure to enterprise or service provider environments
Project Management Professional (PMP), PMI-ACP, Scaled Agile Framework (SAFe), or equivalent Agile/project management certification
Cisco CCNA or equivalent network certification demonstrating technical depth
Experience working within an ITIL-aligned operations environment including change, incident, and problem management processes
Familiarity with Network Development Operations practices, network automation, and Infrastructure as Code (IaC)
Experience coordinating with Operations Centers (SOC/OCC/NOC) and support organizations for production readiness

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently. (Light)

Compensation:

The base pay range for this position is between $105,600.00 and $150,400.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

Company Details

jetBlue Airways

27-01 Queens Plaza North
Long Island City, New York 11101 USA
www.jetblue.com

More than the other guys

If you‘re looking for a job where your career, your passion, and your sense of fun are all important then you‘ve landed at the right place. At JetBlue we‘ve built an award-winning brand based on delivering value...

Benefits:
Competitive Medical, Dental, Life Insurance. Excellent flight benefits.

Supported Manufacturers:
Airbus Embraer

Supported Models:
A320 E190

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Job Info

Location

Long Island City, New York, United States

Type

Permanent

Company Details

jetBlue Airways

27-01 Queens Plaza North
Long Island City, New York 11101 USA
www.jetblue.com