At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Defense, Space, and Security (BDS) Sapphire is looking for a dynamic Program Support Senior Manager to join the team in Berkeley, MO; Arlington, VA; El Segundo, CA; Houston, TX; Huntington Beach, CA; Huntsville, AL; Mesa, AZ; Oklahoma City, OK; San Antonio, TX; Ridley Park, PA; Plano, TX; Seal Beach, CA; or Seattle, WA.
The selected candidate is responsible for overseeing and orchestrating post-deployment application support of the BDS Sapphire Digital Platform: A set of integrated enterprise services supporting program operations across BDS comprising of Enterprise Resource Planning (ERP), finance, supply chain and procurement), Manufacturing Operations Management (MOM) and Product Lifecycle Management (PLM) systems.
This role ensures continuous system availability & customer support, optimal performance, and alignment with business objectives. The incumbent will lead a cross-functional team to manage support operations system enhancements, and user adoption strategies while collaborating with IT and business stakeholders to sustain business continuity and process efficiency.
This is a high visibility role and provides the opportunity to influence Sapphire strategy, optimize organizational processes, and ensure that the company maximizes the value from its ERP, MES and PLM investments while supporting scalable growth and operational excellence.
Position Responsibilities:
Lead and manage the Sapphire support and sustainment team, including incident management, problem resolution, and change request governance
Develop and execute strategies for Sapphire optimization, performance monitoring, and preventative maintenance
Implement best practices in Sapphire governance, documentation, and knowledge management to ensure long-term sustainability
Monitor and report on Sapphire operational health, Service Level Agreements, Key Performance Indicators, and performance metrics to senior leadership
Identify, evaluate, and recommend process improvements, automation opportunities, and technology innovations to enhance Sapphire efficacy
Manage vendor relationships, contracts, and service level agreements associated with Sapphire support services
Work with Business Change Management Team to ensure training programs and resources support end-user adoption and continuous improvement initiatives
Basic Qualifications (Required Skills/Experience):
Bachelor’s Degree or higher
10+ years of experience in system management
10+ years of experience in a customer facing role engaging with internal and/or external customers
5+ years of experience leading a cross-functional team
5+ years of experience in post-implementation support, help desk & hyper-care operations, system sustainment, and upgrade management
5+ years of experience with business processes across finance, supply chain, and engineering and production
Strong communication, problem solving and analytical skills
Capable of traveling up to 30 of the time
Preferred Qualifications (Desired Skills/Experience):
Experience in ERP, MES and PDM platforms such as SAP, Siemens OPCENTER and TEAMCENTER, or similar
Experience with ITIL, COBIT, or other IT service management frameworks
Experience with data governance, reporting, and analytics tools to provide actionable insights
Experience with change management and organizational adoption methodologies
Experience managing multiple priorities and driving continuous improvement initiatives
Excellent leadership, communication, and stakeholder management skills
Conflict of Interest:
Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as spanet and business considerations.
Summary pay range: $165,750 - $258,750
Applications for this position will be accepted until Feb. 17, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. 120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelors Degree or Equivalent Required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Security Clearance
This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
